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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.We pride ourselves on delivering a flawless service, as well as creating unique and exclusive experiences for our Platinum Card Members. Our Premium Cruise and Custom Vacation Consultants use their passion for travel to surpass Card Member expectations by designing unforgettable trips and memories for our Platinum Card Members. They are brand ambassadors who take pride in their ability to deliver personalized vacation using our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.If you have the desire to create extraordinary vacations for our valued Card Members, you are exactly who we are looking for. Delight Card Members with the unforgettable and unexpected.This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.&nbsp;As an American Express Premium Cruise and Custom Vacation Consultant, you never know what your day is going to entail. It could be a cruise, custom vacation, honeymoon, or a reunion to name a few. Here’s just some of what you will be doing each day:<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Using your exceptional consulting skills &amp; industry knowledge to design unique travel &amp; lifestyle experiences by expertly booking cruises, custom vacations, hotels, flights, and transportation arrangements anywhere in the world</li><li>Providing reassurance and creating rapport by listening to needs from the initial inquiry to the welcome home greeting</li><li>A flair for building long-lasting relationships through exceptional listening and communication</li><li>Networking with our destination and supplier partners which will enable you to provide extraordinary, perfectly implemented, experiences</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member&nbsp;</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication</li></ul><h4>Minimum Qualifications:</h4><ul><li>Minimum of 1 year of Cruise, Custom Vacations or Agency experience is required</li><li>Proficient understanding of world geography and emerging travel destinations</li><li>Resilience and composure to remain positive under pressure and in changing circumstances</li><li>Strong time management and multi-tasking skills</li><li>Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate&nbsp;</li><li>Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation&nbsp;</li><li>Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily&nbsp;</li><li>Ability to thrive in a results-driven environment, with a healthy desire to meet and exceed goals</li><li>Flexibility to work shifts, including evenings and weekends</li></ul><h4>Schedule:</h4><ul><li>Shifts available are Monday–Sunday; 12:30pm–11:00pm ET</li><li>Many shifts are eligible for a 10% shift differential / premium pay rate for hours worked at untraditional times</li></ul>Work at Home Requirements<ul><li>&nbsp;Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date</li><li>Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted)</li><li>A secure home office, located at your confirmed address of residence, free from background noise or other distractions</li><li>Work performance will not be negatively impacted by eldercare, childcare or pet care responsibilities. Home working is not a substitute for regular care providers</li></ul>Other Requirements:<ul><li>Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii)</li></ul>Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters."Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions".

American Express

Premium Cruise & Custom Vacation Consultant - Second Shift -Home-based

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Application Controls team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.US Consumer Services is looking for a Senior Manager of Application Controls to be part of a diverse team of impactful professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Senior Manager, US Consumer Services Application Controls will:<ul><li>Lead design, prioritization and implementation strategy for Application Controls for US Consumer products and processes, including our Prop Cards, CoBrand, Lending, Banking, Dining and Digital Labs</li><li>Serve as the go-to subject matter expert within US Consumer Services on application controls that promote data integrity, accuracy, and reliability of businesses processes&nbsp;</li><li>Collaborate with key stakeholders to drive improvement on Input, Processing, Output, and direct application change controls through the alignment and definition of control definitions, expectations, and roles &amp; responsibilities</li><li>Collaborate with other business units within American Express to ensure an end-to-end view of cardmember transactions is covered from an application controls perspective&nbsp;</li><li>Conduct in-depth process design and risk analyses on business functions facilitated by applications to identify data integrity issues and/or operational risks</li><li>Liaise with BU process owners and Technology application owners to design and implement controls, and provide broader input on areas of risk</li><li>Perform thematic analyses from previous application control-related issues and partner with Risk ID &amp; Assessment teams to develop risk mitigation strategies</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Advise on integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs&nbsp;</li></ul><ul><li>Develop and maintain a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise&nbsp;</li><li>Support with design and dissemination of targeted training and awareness programs to increase understanding and management of technology application controls within US Consumer Services&nbsp;</li><li>Share topical risk knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes</li><li>Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the Enterprise</li></ul><h4>Minimum Qualifications</h4><ul><li>4+ years experience leading or supporting Technology capabilities / applications that support key business processes</li><li>Strong understanding of technology platform and general architecture supporting consumer business</li><li>Experience with people management, whether directly or indirectly</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Experience within financial services industry</li><li>Solid understanding of Consumer products and benefit</li></ul><h4>Preferred Qualifications</h4><ul><li>Bachelor's Degree in Finance, Business, Engineering, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Experience leading or supporting processes heavily dependent on large Technology platforms/applications, capabilities, and/or programs&nbsp;</li><li>Serving as the go-to subject matter expert pertaining to specific operational risk types</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams </li><li>Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, US Consumer Services Control Management, Application Controls

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. This is an opportunity to join the Digital Banking Platform team within American Express. As a Product Manager, you will be part of a hard-working and fun team that develops and delivers next-generation capabilities for banking products and benefits to our customers.The Product Manager in the Enterprise Platform - Digital Banking team is responsible for the development and deployment of capabilities and features enabling regulatory compliance and for the support of audits and exams. The successful individual ensures that the Product meets the evolving needs of the enterprise policies and regulatory standards. Requires strong organizational, technical, and creative problem-solving skills. Requires strong organizational, documentation, analytical, collaborative, and problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Partners with other product managers in order to convert the regulatory roadmap into a release cycle and coordinates the efforts of engineering’s teams within a&nbsp;SAFE train to deploy the new features across markets and products.The Product Manager will report and assist the Director Product Management. The successful candidate will have a strong understanding of American Express business and operating models, platforms, products, and services, understand the key risk and regulatory areas and identify due diligence regulatory controls across the core digital banking ecosystem.&nbsp;Responsibilities:<ul><li>Define product outcomes with clear metrics and targets for the product segment, in line with the high-level product portfolio vision and strategy and company, organizational outcomes</li><li>Work with key partners and colleagues to implement a product and regulatory roadmap aligned with the platform vision</li><li>Collaborate with cross-functional teams to understand the processes, risks, controls, and regulatory domain</li><li>Adapt quickly to a fast-paced ecosystem and regulatory changes, validate action plans, identify gaps, and document results</li><li>Translate product roadmap into a product backlog of well-defined epics and features with appropriate acceptance criteria</li><li>Prioritize backlog with stakeholders, help make difficult tradeoffs, remove roadblocks, and track performance and delivery</li><li>Manage and support multiple processes in a high-pressured environment</li><li>Identify risks and challenges to deliver on timelines and move quickly with dependent teams</li><li>Communicate with stakeholders and facilitate resolution of risks, issues, and changes tied to the product backlog</li><li>Interact with stakeholders to identify needs, opportunities, and gaps, and solve problems.</li><li>Enable effective assessment of controls and ensure audit readiness</li><li>Maintain necessary documentation and records to assure efficient and consistent regulatory compliance efforts</li><li>Act as an audit coordinator and support audit/exam inquiries by collaborating with SME’s and providing materials&nbsp;</li><li>Manage PRSA Controls, Exceptions and other initiatives impacting Digital Banking Platform - Data and Reporting team</li><li>Agile mindset and transformation champion</li><li>Understand and apply new trends and market standard methodologies into product roadmap and requirements</li><li>Communicate and build consensus across multiple departments in crafting the product roadmap which delivers customer value and makes appropriate trade-offs with schedule and capacity usage</li><li>Facilitate partnership and alignment between teams including engagement, design, analytics, engineering</li></ul>Skills and Qualifications:&nbsp;<ul><li>Significant experience in Product Management with proven track record in defining winning product constructs and delivering a product roadmap</li><li>Significant experience in Project Management with proven track record to manage project plans, meeting key milestone dates, and delivering overall plan&nbsp;</li><li>Strategic, big picture thinking with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes, and systems</li><li>Financial services industry experience and an understanding of related products, services, features, economics, and key regulations</li><li>Strong experience maintaining a compliant product and effectively integrate&nbsp;compliance requirements&nbsp;into business, operational, technological, data, and financial components</li><li>Knowledge and experience in the application of regulatory practices in a digital banking environment</li><li>Understanding of evolving banking, data privacy, accounting, and financial compliance and regulatory requirements and environment</li><li>Good balance of technical knowledge and business acumen and experience working with third parties</li><li>Ability to break down a complex problem into components, and provide recommendations with transparency and integrity</li><li>An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework, and principles</li><li>Must know how to write capabilities, features, and stories with acceptance criteria</li><li>Proven ability to adjust quickly to shifting priorities and multiple demands</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>High degree of organization, individual initiative, and personal accountability</li><li>An ability to solve complex problems and a highly analytical approach</li><li>Agile certifications and/or PMP Certification a plus</li><li>BS, or equivalent degree in Business, Computer science, Information Technology related field</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Digital Product Management - Digital Banking

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Field Sales Manager sits within a geographical territory and grows the customer base through face-to-face interactions with new prospect customers with annual company revenues ranging from $10M to $300M. The ideal candidate works with senior executives to close calls and land new accounts. The Field Sales Manager understands customer needs and leverages product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products. This is a field-based role in which in-person engagement through face-to-face interactions isrequired with prospects and clients.Job ResponsibilitiesProspecting (30 – 40% of time)&nbsp;<ul><li>Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, and self-generated leads (e.g., tradeshows) to complement commercial acquisition of product sales opportunities&nbsp;</li><li>All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs</li><li>Business travel is required with the expectation of&nbsp;25-50% of time spent in-market with prospects and clients</li></ul>Pipeline management(10 – 20% of time)&nbsp;<ul><li>Effectively manage a pipeline of prospective customers provided by American Express and self-prospect within territory (Corporate and Business prospects with revenue between $10M-$300M) </li><li>Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects</li></ul>Client solution(10 – 20% of time)<ul><li>Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement </li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)</li></ul>Negotiate and close (10 – 20% of time)&nbsp;<ul><li>Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions </li><li>Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume</li></ul>Compliance(100% of time)&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and SkillsAccount management &amp; pipeline management&nbsp;<ul><li>Manages a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities </li></ul>Consultative selling<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value </li></ul>Closing&nbsp;<ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers </li></ul>Influence &amp; persuasion<ul><li>&nbsp;Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services </li></ul>Demonstrating value&nbsp;<ul><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;</li></ul>Results focus&nbsp;<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks </li></ul>Market, industry, &amp; product knowledge&nbsp;<ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation</li></ul>Attributes&nbsp;<ul><li>High learning agility&nbsp;</li><li>Intellectually curious&nbsp;</li><li>Collaborative and growth mindset&nbsp;</li><li>Personal accountability&nbsp;</li><li>Compliance focused&nbsp;</li></ul>Experience&nbsp;<ul><li>Bachelor’s degree preferred </li><li>Excellent sales experience, 5 - 7 years minimum&nbsp;</li><li>Proven experience winning new business relationships&nbsp;</li><li>Experience achieving sales quota and goals through multiple product offerings&nbsp;</li><li>Experience in a highly-regulated industry</li></ul>Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Business Development

American Express invites you to share your resume so you can be considered for future opportunities with the Sunrise FL, Travel and Lifestyle Services team.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.&nbsp;If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, hospitality or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am EST including weekends</li><li>Locations: Sunrise, Florida</li></ul>Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Hiring for Future Opportunities: Travel Consultant -Travel & Lifestyle Services, Sunrise, FL

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.We’re&nbsp;looking for an experienced Java Backend Engineer to join a top talent team working on a fast-evolving set of experimental and new applications, services and platforms that is serving tens of millions of customers around the world. Someone who is passionate about shaping the future of commerce and personal finance; Someone who is obsessive about&nbsp;good design&nbsp;and great code; Someone who can find elegant solutions to hard technical and functional challenges and can work well within and across teams.Responsibilities:<ul><li>Serve as a senior member of an agile development team that drives user story analysis and elaboration.</li></ul><ul><li>Design and develop software solutions, think abstractly and deal with ambiguous/under-defined problems.</li></ul><ul><li>Foster the spirit of collaboration across multiple internal teams.</li></ul><ul><li>Participate in solution architecture, code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team.</li></ul><ul><li>Mentor and lead team members.</li></ul>Qualifications:<ul><li>Proven&nbsp;expertise&nbsp;in REST API design and implementation.</li></ul><ul><li>Proven expertise in with SOA, Micro-Services, Containers.</li></ul><ul><li>Experience with Stream processing/Queue - Solace, Kafka.</li></ul><ul><li>Experience with Databases – MongoDB (Or a different Document DB/ NoSQL), PostgreSQL.</li></ul><ul><li>Familiar with tools - Git, Jenkins, IntelliJ IDEA, Jira, Confluence.</li></ul><ul><li>Familiarity with security principles, SSL, Cryptography.</li></ul><ul><li>7+ years of experience with Java backend (J2EE). Nice to have Kotlin experience</li></ul><ul><li>5+ Years Reactive Programing (asynchronous programming paradigm) ideally with Spring boot WebFlux, Vert.x and RxJava.</li></ul><ul><li>A BS or MS degree in Computer Science, Computer Engineering or similar discipline, or equivalent work experience</li></ul><ul><li>Experience building and supporting distributed highly available systems.</li></ul><ul><li>Good communication skills.</li></ul><ul><li>High energy and ‘can-do’ attitude.</li></ul><ul><li>Interest in new technologies and tools, industry best practices.</li></ul><ul><li>Passion for shipping quality software fast and frequently.</li></ul><ul><li>Attention to detail.</li></ul><ul><li>Proven&nbsp;expertise&nbsp;in REST API design and implementation.</li></ul><ul><li>Proven expertise in with SOA, Micro-Services, Containers.</li></ul><ul><li>Experience with Stream processing/Queue - Solace, Kafka.</li></ul><ul><li>Experience with Databases – MongoDB (Or a different Document DB/ NoSQL), PostgreSQL.</li></ul><ul><li>Familiar with tools - Git, Jenkins, IntelliJ IDEA, Jira, Confluence.</li></ul><ul><li>Familiarity with security principles, SSL, Cryptography.</li></ul><ul><li>7+ years of experience with Java backend (J2EE). Nice to have Kotlin experience</li></ul><ul><li>5+ Years Reactive Programing (asynchronous programming paradigm) ideally with Spring boot WebFlux, Vert.x and RxJava.</li></ul><ul><li>A BS or MS degree in Computer Science, Computer Engineering or similar discipline, or equivalent work experience</li></ul><ul><li>Experience building and supporting distributed highly available systems.</li></ul><ul><li>Good communication skills.</li></ul><ul><li>High energy and ‘can-do’ attitude.</li></ul><ul><li>Interest in new technologies and tools, industry best practices.</li></ul><ul><li>Passion for shipping quality software fast and frequently.</li></ul><ul><li>Attention to detail.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Java Software Engineer - Wealth Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.ORM Governance is looking for a Senior Manager of ORM Transformation who will help set the strategy and execution of the transformation of the Operational Risk Management framework for the enterprise. This is a high visibility opportunity that includes working with cross functional stakeholders across the enterprise including several senior leaders.Responsibilities:<ul><li>Play a significant role in developing strategy and driving execution of transformation of operational risk across the enterprise</li><li>Run initiatives within Program Management Office to transform the organization</li><li>Contribute to plans related to remediation of Matters Requiring Attention (MRAs)</li><li>Create material for periodic updates and presentations to Board, Executive Committee, BU Presidents and several senior stakeholders</li><li>Manage a robust communication plan to keep relevant stakeholders at different levels informed, obtain buy-in, receive inputs and remove roadblocks as relevant</li><li>Stay abreast of regulatory changes and industry best practices, and lead regulatory engagement, and provide oversight of processes to monitor, evaluate and integrate regulatory changes into OR framework &amp; trainings</li><li>Regularly evaluate the risk governance framework’s effectiveness, identifying improvement opportunities and ensuring implementation of enhancements</li><li>Collaborate across cross-functional stakeholders, bringing them along and ensure comprehensive engagement in initiatives and projects</li><li>Be a thought leader with a proactive mindset – align stakeholders, assess risks and escalate or devise mitigation strategies, think through interdependencies, etc.</li><li>Manage OR technology/systems and contribute to an innovation strategy</li></ul>Minimum Qualifications:<ul><li>5-10+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities)</li><li>Project management skills and experience</li><li>Strong relationship building skills and ability to effectively collaborate and work with stakeholders across groups, geographies and with varying backgrounds</li><li>Experience driving transformational change across the enterprise</li><li>Knowledge of regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Excellent communication and interpersonal skills</li><li>Ability to operate independently in a highly complex matrixed environment</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Operational Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are seeking upbeat, self-motivated colleagues to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products. The Tele Sales Consultant must have a discerning eye for business, great executive presence, and interest in continued career growth. Tele Sales Consultants will have the opportunity to be a part of a field sales career path program where they will receive mentorship, training, job shadowing, and leadership support to gain experience as they progress in their sales career at American Express. &nbsp; Responsibilities: <ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products. </li><li>Effectively lead pipeline of prospective customers. </li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US SME and GCS.</li></ul>Qualifications:<ul><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a highly regulated industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $31.25 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Tele Sales-Consultant

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are seeking upbeat, self-motivated colleagues to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products. The Tele Sales Consultant must have a discerning eye for business, great executive presence, and interest in continued career growth. Tele Sales Consultants will have the opportunity to be a part of a field sales career path program where they will receive mentorship, training, job shadowing, and leadership support to gain experience as they progress in their sales career at American Express. &nbsp; Responsibilities:<ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products. </li><li>Effectively lead pipeline of prospective customers. </li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US SME and GCS.</li></ul>Qualifications:<ul><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a highly regulated industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $31.25 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Overview of Role/Job Purpose:The Business Analyst (BA) brings specialized expertise in deregulated energy markets and the operational functions of the VXretail system. This role focuses on supporting all clients, with an emphasis on Commercial and Industrial (C&amp;I) clients. A deep understanding of C&amp;I operations and industry-specific requirements is essential to deliver value across various sectors. Key responsibilities include creating user stories, analyzing, and resolving client inquiries related to utilities and VXretail system processes. The BA is also expected to stay current with utility market mandates and energy industry regulations, contribute to roadmap projects as needed, and assist with client implementations. This includes supporting the integration of regulatory changes to ensure VXretail remains compliant and aligned with market requirements. Essential Duties:<ul><li>Work closely with stakeholders and clients, particularly in the Commercial and Industrial (C&amp;I) sectors, to understand their needs, define business requirements, and translate them into user stories for actionable development plans.</li><li>Analyze existing business processes with a specific focus on C&amp;I operations, recommending improvements that enhance efficiency, reduce costs, and optimize outcomes.</li><li>Serve as the primary liaison between business stakeholders—including general and C&amp;I clients, product owners, and development teams—to ensure clear communication, alignment of objectives, and successful outcomes.</li><li>Develop and document business cases and user stories, to ensure solutions align with industry standards, particularly C&amp;I industry requirements, and client needs.</li><li>Provide ongoing support throughout the project lifecycle by tracking timelines, monitoring deliverables, and ensuring projects meet business goals for both general and C&amp;I clients.</li><li>Utilize in-depth knowledge of the C&amp;I sector to implement tailored industry-specific strategies, improving operational efficiency and meeting client objectives.</li><li>Analyze data to provide actionable insights and recommendations, helping both general clients and C&amp;I clients optimize their business decisions and performance.</li><li>Participate in User Acceptance Testing (UAT) to validate that solutions meet client and C&amp;I client requirements, identifying and resolving any gaps or issues during testing.</li><li>Provide training to clients and C&amp;I clients to ensure smooth adoption of new solutions and ongoing support.</li><li>Troubleshoot software issues and conduct root cause analysis to resolve software support issues effectively.</li><li>Communicate business rules, technical information, and functionality enhancements clearly to clients, development teams, and stakeholders as needed.</li><li>Collaborate with team members and clients to triage issues, ensuring timely resolution and minimal disruption.</li><li>Assist Client Success Managers (CSMs) with the transition of new clients onto the platform post-hypercare.</li><li>Research and stay updated on utilities market mandates, regulations, and business rules, ensuring compliance for clients and C&amp;I clients.</li><li>Understand and assist in developing and implementing best practices for business procedures, ensuring continuous improvement for general and C&amp;I client needs.</li><li>Provide industry insights and product knowledge to clients, implementation teams, and development teams, ensuring all parties are informed and aligned.</li><li>Write user stories and detailed workarounds for potential software modifications, ensuring accuracy and clarity in all documentation and ensuring clear documentation of client requirements.</li><li>Communicate software problems and functionality enhancements in detail to developers, ensuring they are addressed effectively.</li><li>Participate in team discussions and brainstorming sessions to resolve issues and drive continuous improvements.</li><li>Participate in work product review sessions on behalf of the support organization, providing analytical feedback to improve the overall solution.</li><li>Identify areas for improvement, develop solutions, and provide updates on process improvement initiatives as issues are identified.</li><li>Escalate and communicate critical issues to VertexOne management or clients as needed, ensuring swift action is taken.</li><li>Ensure all client issues are identified, updated, and resolved within established timelines to maintain high levels of client satisfaction.</li></ul>Required Skills/Qualifications:<ul><li>At least 3 years Business Analyst experience with working knowledge of the regulated and/or deregulated energy market (in the Texas market, is a plus).&nbsp;&nbsp;</li><li>Strong analytical, design, and problem-solving skills are a plus</li><li>Knowledge of Electronic Data Interchange (EDI) is a plus </li><li>Experience in MS SQL and .Net development is a plus</li><li>Knowledge of VXretail (UtiliBill) is a plus</li><li>Strong analytical and problem-solving skills, with experience in process improvement and requirements gathering.</li><li>Proficient in documenting business requirements and creating user stories.</li><li>Experience in data analysis to support business decision-making.</li><li>Excellent communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders.</li><li>Excellent organizational skills and ability to manage multiple responsibilities, while effectively focusing on priority issues</li><li>Ability to apply business process knowledge to software product concepts</li><li>Ability to meet deadlines and team goals</li><li>Exceptional customer service approach with internal and external customers</li><li>Proficient in MS Excel, Word, Visio, SQL</li><li>Excellent understanding of meter to cash processes for utilities and suppliers</li></ul>Education&nbsp;<ul><li>Degree in IT or equivalent experience</li></ul>What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Business Analyst</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $85,000.00</li><li> Max Hiring Rate $95,000.00</li></ul>

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