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Our CultureEDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.We service more than&nbsp;200,000&nbsp;customers in&nbsp;19&nbsp;states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022 and 2023 as one of the Top Ten Propane Marketers by&nbsp;LP Gas Magazine. Since our inception in 2012, EDP has helped more than 30 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.Responsibilities:<ul><li>Leading and managing a team of customer service representatives, providing guidance, coaching, and support to foster a high-performance culture</li><li>Developing and implementing customer service standards, policies, and procedures to enhance customer satisfaction and operational efficiency</li><li>Monitoring and evaluating team performance, providing regular feedback, and conducting performance reviews</li><li>Handling escalated customer complaints or issues, working closely with the team to find satisfactory resolutions</li><li>Collaborating with other departments, including sales, operations, and dispatch, to ensure seamless coordination and effective communication</li><li>Conducting training sessions and workshops to enhance the skills and knowledge of the customer service team</li><li>Analyzing customer data, trends, and feedback to identify areas for improvement and implement strategies for enhancing the customer experience</li><li>Implementing and utilizing customer service software and CRM systems to optimize service delivery and maintain accurate customer records</li></ul>Requirements:<ul><li>Bachelor’s degree preferred or 5 years of related experience.&nbsp;</li><li>3-5 years’ experience supervising employees.&nbsp;</li><li>Strong organizational skills.&nbsp;</li><li>Strong knowledge of Microsoft Office.</li><li>Excellent verbal and written communications skills.&nbsp;</li><li>Ability to work effectively in a team environment.&nbsp;</li><li>Genuine commitment to providing superior Customer Service.&nbsp;</li><li>Basic accounting skills.&nbsp;</li></ul>We Offer Amazing Benefits!In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.<ul><li>Medical Insurance – multiple options to choose from</li><li>Dental Insurance</li><li>Voluntary Vision Insurance</li><li>Health Savings Account</li><li>Flexible Spending Account</li><li>Confidential Employee Assistance Program (EAP)</li><li>Voluntary Supplemental Life and AD&amp;D Insurance</li><li>Voluntary Short-Term Disability</li><li>401(K) with Company Match</li><li>Tuition Reimbursement</li><li>Propane discount</li></ul>As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:<ul><li>Paid Holidays &amp; Time Off</li><li>$50,000 Basic Life/AD&amp;D benefit</li><li>Long Term Disability</li></ul>Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledThis job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Customer Service Manager

04-Feb-2025<h4>Building Services Coordinator</h4>Faculty of Arts and Sciences 67792BRJob SummaryThe Office of Physical Resources &amp; Planning (OPRP) provides complete and integrated planning and design services, construction management, and building renewal, maintenance, and operations management to maintain the physical resources of the FAS campus.The Building Services Coordinator for the Library’s Building Operations team is responsible for coordinating a wide range of day-to-day support functions and activities relating to building systems, maintenance, and services for FAS Libraries and Harvard Library locations.Position DescriptionThe Building Services Coordinator:<ul><li>Performs daily inspections of all buildings and mechanical areas, as well as regularly scheduled tours of the Harvard Depository.&nbsp;</li><li>Responsible for the oversight of daily maintenance &amp; day-to-day work / work order management system.</li><li>Directs and coordinates trades and service providers for the day-to-day building system repairs and customer requests.</li><li>Assists with the coordination and execution of a range of maintenance and renewal projects.</li><li>Interacts daily with building occupants, responding to occupant building problems/requests promptly and resolving them quickly.</li><li>Provides excellent customer service and support to all staff, patrons, and visitors to the Libraries.</li><li>Maintains building key lists and distributes keys as necessary and assists with access systems requests and programming.</li><li>Assist in creating and maintaining building databases.</li><li>As a member of Building Operations, works closely with OPRP and Harvard University Office for Sustainability staff to implement best operations and maintenance practices, and to actively participate in FAS greenhouse gas and energy reduction efforts and goals for the Libraries.</li><li>Performs other related tasks as required.</li></ul>Basic Qualifications3+ years of experience in maintenance, construction, or building trades. Familiarity with building trades, construction methods and materials, HVAC systems, mechanical, electrical, and plumbing (MEP) systems, repairs, and maintenance required.Additional Qualifications and Skills<ul><li>College background preferred.</li><li>Ability to work as part of a collaborative team responding to daily service requests, planning and executing a variety of projects as well as responding to emergencies.</li><li>Possesses the ability to make sound and immediate decisions and solve problems including thoroughly gathering information to inform problem-solving.</li><li>Strong written and oral communication skills.</li><li>Has the capacity to manage, prioritize, and respond to requests or emails in a timely and concise manner.</li><li>Strong interpersonal communication skills, including the ability to communicate with faculty, staff, students, and administrators at all levels.</li><li>Must be highly organized, display initiative, and follow through on assigned time-sensitive tasks and commitments.</li><li>Proficiency with Windows, Microsoft Office Suite, MS Project, Siemens Desigo, and CCURE.</li></ul>Certificates and LicensesMust have a valid U.S. driver’s license.Physical RequirementsWalking throughout facilities, stairs, mechanical rooms, roofs, etc. Ability to lift up to 30 pounds.Working ConditionsDuring emergency situations and severe inclement weather, this position is designated as essential and critical to the operations of the FAS.Additional InformationIMPORTANT NOTE:&nbsp; Applicants are encouraged to submit a cover letter and resume. We regret that we are unable to provide visa sponsorship for this position. All formal written offers will be made by FAS Human Resources.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFacilities Department Office LocationUSA - MA - Cambridge Job Code402071 Building Services Coordinator Work FormatOn-Site Sub-UnitAdministration and Finance Salary Grade055DepartmentOffice of Physical Resources and PlanningUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningCriminal, IdentityScheduleM-F:&nbsp; 8:00am-4:00pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-CK1

Harvard University FAS Human Resources

Building Services Coordinator

04-Feb-2025<h4>Program Coordinator, Executive Education</h4>Harvard Business School 67784BRJob SummaryThe Program Coordinator works alongside another Program Coordinator and Program Manager to make up an Executive Education Program Delivery team. The Program Coordinator is responsible for pre-planning through the delivery of Executive Education programs, coordinating all logistics, both on-site and virtual delivery, facilitation of remote sessions, and day-to-day operations for the team's assigned portfolio of programs.Position Description<ul><li>Work closely with faculty to confirm session details, coordinate program material, arrange Information Technology (IT) and Audiovisual (AV) needs, and provide classroom support when programs are in session</li><li>Be the primary contact for faculty and participants for all pre, during, and post program-related support</li><li>Work closely with other Harvard Business School (HBS) support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support</li><li>Coordinate and administer program schedules for domestic and international programs Build and maintain participant websites for each program</li><li>Coordinate experiential learning exercises and team-building activities</li><li>Maintain records to document faculty material, participant feedback, schedules, vendors, and evaluations associated with program delivery</li><li>Coordinate program logistics for on-campus programs, to include meals, housing, and special events, both on campus and at local venues</li><li>Coordinate and host online sessions to include sharing documents and videos, administering polls, coordinating breakout rooms, monitoring attendance, and facilitating communication with faculty, participants, and the technology team, delivered primarily via Zoom or the HBS Online Classroom Use</li><li>Salesforce to track and manage participant enrollment and cancellations, and other program-related data</li><li>Coordinate, process, and track program purchases and other expenses</li><li>Staff the program office when programs are in session Facilitate online Zoom sessions</li><li>Coordinate online live sessions, working closely with the HBS Live Online Classroom team</li><li>Collaborate with other executive Education (Exec Ed) teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.</li><li>Support the larger program delivery team in “all hands-on deck” activities</li><li>Support other projects, department-wide initiatives, and other responsibilities at the discretion of the program manager and program delivery directors</li><li>Responsible for other duties as assigned</li></ul>Basic Qualifications<ul><li>High school diploma, GED, or equivalent required.</li><li>3+ years of experience in a customer service-oriented and/or administrative support role(s) or related experience is required.</li><li>Education beyond high school may count toward experience.</li><li>Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.</li></ul>Additional Qualifications and Skills<ul><li>This position requires a team player with a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, customer-oriented, high-energy environment.</li><li>Demonstrated ability to think quickly, manage multiple priorities and generate solutions when unexpected problems arise.</li><li>Candidates must show strong verbal and written communication skills.</li><li>Excellent customer service and organizational skills, as well administrative coordination experience.</li><li>Candidates must be highly motivated, solution driven, take initiative and work well both independently and in a team approach.</li><li>Must be flexible, energetic, diplomatic and detail oriented.</li></ul>Working Conditions<ul><li>Ability to work extended overtime hours (including some evenings and weekends) is a must.</li><li>This position may also include domestic or international travel depending on program needs.</li></ul>Additional InformationThis is a 40 hours/week, overtime-eligible position. This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. Please note that for the first 90 days of employment, you will be expected to be onsite 5 days/week. This role is required to be onsite for the entire duration of a program when in-session. When not in session, Executive Education expects Program Delivery staff to be onsite a minimum of 2 days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice. We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role. A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity. Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here <a href="https://www.hbs.edu/employment" target="_blank">https://www.hbs.edu/employment</a>.Work Format Details.About UsFounded in 1908 as part of Harvard University, Harvard Business School is located on a 40-acre campus in Boston. Its faculty of more than 250 offers full-time programs leading to the MBA and PhD degrees, as well as more than 175 Executive Education programs, and Harvard Business School Online, the School’s digital learning platform. For more than a century, faculty have drawn on their research, their experience in working with organizations worldwide, and their passion for teaching, to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will go on to shape the practice of business and entrepreneurship around the globBenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFaculty &amp; Student Services, General AdministrationDepartment Office LocationUSA - MA - Boston Job Code403033 Staff Assistant III Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade053DepartmentExecutive EducationUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningIdentity Commitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-WB1

Program Coordinator, Executive Education

Initial Posting Date: 02/04/2025Application Deadline:02/11/2025Agency:Oregon Health AuthoritySalary Range:$4,207 - $5,842Position Type:EmployeePosition Title:Management Support Specialist (Executive Support Specialist 2) – (Hybrid)Job Description:The Oregon Health Authority (OHA), Public Health Division (PHD), Office of the State Public Health Director (OSPHD) located in Portland, Oregon, is seeking a Management Support Specialist. This position provides confidential executive administrative support to the Interim Deputy Director and is responsible for managing special projects that assist with meeting preparation, presentations, travel arrangements, and tracking follow-up on various projects within the Division. This is a full-time, permanent, classified position and is represented by a union, SEIU Human Services. What will you do? As the Management Support Specialist, you will review incoming work, establish priorities to enhance workflow efficiency, and assess the progress of tasks alongside managers and staff within the Public Health Division to ensure adherence to deadlines. You will also evaluate materials submitted in response to requests from the Interim Deputy Director to verify their completeness and accuracy. This role involves managing the communication flow—both written and verbal—between the Interim Deputy Director and internal and external partners, ensuring that the quality and timeliness of work meet the requirements for effective decision-making.Additionally, you will track and prioritize calendar requests, develop meeting agendas, maintain minutes for meetings related to the Policy and Partnerships Team, and follow up on policy or operational issues. You will also undertake short-term special projects assigned by the Interim Deputy Director. In this capacity, you will serve as a valuable resource and problem solver for staff at all levels within the Office of the Public Health Director, both internally and externally. What we are looking for: Minimum Qualifications: One year of experience performing administrative duties in support of agency projects or programs. Qualifying experience would involve data collection and analysis; project evaluation and/or analysis; interpretation and application of laws, rules, and regulations; or similar experience. Desired Attributes: <ul><li>Experience in Microsoft Office Suite at an advanced level.</li><li>Experience utilizing TEAMS and webinars for conducting remote meetings.</li><li>Experience with web content editing.</li><li>Experience in accurately recording meeting minutes for councils and workgroups.</li><li>Experience in the principles and practices of executive administrative support.</li><li>Experience and knowledge of state, local, and federal government systems and operations.</li><li>Demonstrate positive and professional relationship with internal staff and external partners, fostering a customer service-oriented approach.</li><li>Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.</li></ul> Working Conditions: This is a hybrid position, with an expectation of 2-3 days in the office per week for the first 4 weeks. Upon completion of new employee orientation and onboarding the expectation is 1-2 days in office per week. The Portland State Office Building is located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager. Occasional instate travel may be required. What's in it for you? The Public Health Division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.<ul><li>We offer exceptional medical, vision and dental benefit packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: <a href="https://www.oregon.gov/oha/pebb/pages/alex.aspx&nbsp;&amp;nbsp" target="_blank">https://www.oregon.gov/oha/pebb/pages/alex.aspx&nbsp;&amp;nbsp</a>;</li><li>Paid Leave Days:<ul><li>11 paid holidays each year.</li><li>3 additional paid personal business days each year.</li><li>8 hours of paid sick leave accrued each month.</li><li>Progressive vacation leave accrual with increases every 5 years.</li></ul></li><li>Pension and Retirement plans.</li><li>Student Loan Forgiveness; Public Service Loan Forgiveness (PSLF) opportunity. The PSLF program may forgive student loan balances after you’ve made the equivalent of 120 qualifying monthly payments.&nbsp;</li><li>Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.</li><li>Click here to learn more about State of Oregon benefits.</li></ul>The Oregon Health Authority is committed to:&nbsp; <ul><li>Eliminating health inequities in Oregon by 2030.</li><li>Becoming an anti-racist organization.</li><li>Developing and promoting culturally and linguistically appropriate programs, and</li><li>Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.</li></ul> Directions to Apply:<ul><li>Complete the online application and questionnaire.</li><li>Upload a current resume that demonstrates how your personal (lived), educational, and professional experience qualify you for this position. *(required)</li><li>Upload a cover letter that addresses the points listed under the section titled “What we are looking for”.*(required)</li></ul> Please ensure you have provided thorough and updated application materials as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.&nbsp;For further information, please visit the Pay Equity Project homepage.External Applicants: Click on the “Apply” button and submit your application. View this video for assistance. Current State of Oregon employees: Apply via your employee Workday account through the Jobs Hub worklet. View this job aid for assistance.This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies. Helpful Tips/Resources:<ul><li>This posting closes at 11:59 PM on the close date listed.</li><li>Workday may timeout after 20 minutes of inactivity.</li><li>After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.</li><li>Workday performs best in Google Chrome.</li><li>Oregon Health Authority Website</li><li>Oregon Health Authority Programs and Divisions</li><li>Career Resources</li><li>Applicant Help and Support</li></ul> Additional Information:<ul><li>The salary listed is at the non-PERS rate. Public Employee Retirement System (PERS) eligible employees will have their base salary increased by 6.95% and pay the 6% employee contribution to PERS. If you are not yet PERS eligible, the 6.95% pay increase and employee contribution will be effective upon PERS eligibility</li><li>Veterans: If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.</li><li>Visa Sponsorship: Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.&nbsp;OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.</li><li>Background Check: If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li></ul> Have Questions or Need Help? If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Aimee Buchholz at <a href="mailto:aimee.d.buchholz2@oha.oregon.gov" target="_blank">aimee.d.buchholz2@oha.oregon.gov</a>. TTY users may dial 711 or 1-800-735-2900. For Workday technical support, please call toll-free 1-855-524-5627.The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

Oregon Health Authority

Management Support Specialist (Executive Support Specialist 2) – (Hybrid)

Position Title Case Management Coordinator (PT, Grant Funded) Job Category Part-Time Staff Range Minimum $37.00/hr. Position Type Part Time Department Division on Women Job Summary Coordinates the implementation of high-quality programs at The Women’s Center at CCM and provides case management services for participants funded through the NJ Division on Women Displaced Homemaker grant. Conducts intake assessments, makes referrals to appropriate community agencies, and provides case management and follow up for individuals accepted into the program. In conjunction with other staff members, ensures that each participant develops a job readiness plan while addressing and stabilizing financial and emotional stresses. Within grant guidelines, provides leadership in identifying community needs and designing quality programs and services to meet those needs. Responsible for assessing processes and services and working with staff to ensure continuous improvement. Assists with and is responsible for maintaining participant records and documentation of services. Will attend community social service agency meetings Provides leadership to The Women’s Center team, volunteers, and within the division. Qualifications - Education Bachelor’s degree in social work, public administration or related field. Master’s preferred. Qualifications - Experience Five (5) years experience conducting case management and assessment. Experience leading a small team preferred. Knowledge and experience with grants management preferred. Qualifications - Skills Demonstrates understanding of community college mission and practices an open-door policy. Working knowledge of coordinating services with multiple agencies, business, and educational partners. Bilingual Spanish highly desired. Proficiency in Microsoft products (particularly Word, Excel and PowerPoint) and Adobe Acrobat required. Experience with or ability to learn Salesforce.com or other CRM is required. Work Hours 9:00-3:00, Monday – Thursday with some flexibility

County College of Morris

Case Management Coordinator (PT, Grant Funded)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Events Coordinator
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Marketing and Communications
Campus Location: STCC - Multiple Campus Locations
Job Summary
This is a full-time, fiscal year appointment position, reporting to the Vice President of Communications. The incumbent will be a dynamic individual primarily responsible for coordinating and ensuring the highest quality of all college events from conception to completion. This position will define the goals, success metrics, and messaging for events that support the College’s mission, programs, and advance strategic goals. The individual will coordinate recurring events, special events, and conferences that promote the College, its students, alumni, faculty, and resources available to the community.
Job Duties
<ul>
<li>Directs the creation of high-impact events that garner press coverage, build positive brand awareness, foster community relations, and acquire new supporters who positively affect the College.</li>
<li>Consults with internal and external clients to assess and understand their needs for the event; areas of discussion and consultation include staffing, meeting rooms, convention halls, catering, signage, programs, music, security, display areas, and other specialized requirements, and provides guidance on the final selection.</li>
<li>Secures speakers and special guests as needed to enhance event programming and engagement.</li>
<li>Assists with college-wide events such as commencement, annual service awards ceremony, holiday receptions, building dedications, fundraising events, presidential initiatives, and strategic campaign events.</li>
<li>Organizes and oversees committees/volunteers for events, ensuring members contribute effectively</li>
<li>Performs administrative duties related to event planning, including compilation of guest/attendance lists, establishing and monitoring event budgets, evaluating events upon completion, and generating summary reports of outcomes.</li>
<li>Develops, plans, and implements an annual college-wide events calendar and regularly communicates updates to relevant stakeholders.</li>
<li>Consults with administrators and employees in the planning and execution of events.</li>
<li>Writes or assists in writing correspondence, scripts, and other promotion/publicity materials as needed.</li>
<li>Participates in the development and administration of the department budget; monitors and approves expenditures.</li>
<li>Develops communications, assigns staff, engages vendors, and oversees event execution.</li>
<li>Represents the College at a variety of internal and external activities and functions as determined by the supervisor.</li>
<li>Ensures that events meet legal, safety, and health requirements and regulations; obtains necessary permits from fire and health departments, as needed.</li>
<li>Some evening and weekend work hours required.</li>
<li>Performs all other duties and responsibilities as assigned by the supervisor.</li>
</ul>
Minimum Qualifications
<ul>
<li>Associate’s degree required with three (3) years of increasingly responsible experience in event planning or an equivalent combination of training and experience.</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor’s degree</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Excellent verbal and written communication skills. 
</li>
<li>Excellent interpersonal and customer service skills. 
</li>
<li>Strong organizational skills and meticulous attention to detail. 
</li>
<li>Experience in event logistics, vendor negotiations, and program execution. 
</li>
<li>Demonstrated ability to secure speakers and entertainment as part of event planning. 
</li>
<li>Experience working with vendors and arranging for contracted services. 
</li>
<li>Computer and software proficiency, including event management technology. 
</li>
<li>Ability to respond to problems and assist clients with a calm, courteous, and helpful manner. 
</li>
<li>Ability to draft/write professional correspondence, marketing materials, scripts, and other event and business-related communication materials. 
</li>
<li>Ability to interact effectively and professionally at events for all levels of college officials and supporters. 
</li>
<li>Experience managing budgets and tracking event expenses effectively.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
Southwest Tennessee Community College&nbsp;is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

Motlow State Community College


      Events Coordinator
    

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$39.11 - $48.12 HourlyDepartment:Health DepartmentJob Type:Regular RepresentedExemption Status:United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):February 17, 2025 The Opportunity:Overview:<h4>This is an Open Till Filled Recruitment.</h4><h4>Public Service Loan Forgiveness (PSLF)</h4>An additional benefit to being a full time employee with the Multnomah County Health Department is that you will qualify for the Federal Student Aid U.S Department Of Education Public Service Loan Forgiveness program. Essentially this is a program that allows those that work for a qualifying employer for a period of at least 10 years to have their student loans forgiven. To learn more about&nbsp; Public Service Loan Forgiveness please visitPublic Service Loan Forgiveness (PSLF).Additional Compensation:<ul><li>Jail Side Premium:Mental Health Consultants also receive a Jail Side 10% Hourly Premium.</li><li>Cultural Knowledge, Skills and Abilities (KSA) Premium : MHC with a KSA will receive a 4% hourly premium.</li><li>Retention Incentive: As a newly hired Mental Health Consultant you will receive a one-time New Hire Recruitment and Retention Incentive payment of $1,500 on your first paycheck. The incentive will be prorated based on the position's FTE status.</li></ul><ul><li>Benefits: Multnomah County provides generous benefits to our employees and their covered family members, including domestic partners. Multnomah County offers a comprehensive benefits package that includes medical, dental, and vision insurance, ten paid holidays each year, vacation and sick leave, life and supplemental life insurance, flexible spending accounts, employee assistance program, and participation in Oregon Public Employees Retirement System (PERS). Please click here for aGeneral Benefits Overview that you as a Multnomah County employee will be eligible to receive.</li></ul>THIS WORK MATTERS!At Corrections Health, we provide medically needed health care to adults and youth in custody at Multnomah County Jails and Juvenile Detention Facility. Come join our team of Portland's most outstanding health care professionals providing exceptional services to our diverse community!The DEL Clinic (Juvenile Detention Center) Mental Health Consultant Black Cultural KSA (AA MHC KSA) provides direct services of assessment, crisis intervention, counseling and case management for the mentally ill client population in jail. Indirect services include case consultation, education, research and selected assigned administrative and patient care duties.&nbsp;&nbsp;It is everyone’s responsibility to create a culture of respect, trust and understanding for the highly diverse population the Health Department serves in the jails and in the community.Black Culture/African American culture Knowledge, Skills and Abilities (KSA):&nbsp;This position requires advanced knowledge of and experience working with the Black/African-American community. This would be demonstrated by understanding and supporting cultural considerations that impact clients, including over-representation of Black, Indigenous and other People of Color in the criminal/legal system and the impact of trauma, including racial trauma. Specifically knows the African-American/Black Community, historical and current barriers to mental health services and has knowledge of the traditions, values and customs.If interested in this opportunity, please apply immediately as we are scheduling interviews!<h4>Come join us in doing work that matters!</h4>Depending upon assignment, you will be performing some or all of the following duties, which are a representative sample of the level of work appropriate to these positions:<ul><li>Provide direct client care services, like assessment, crisis intervention, counseling, case management, and discharge planning for the mentally ill client population in jail.</li><li>Provide indirect services including case consultation, education, research and selected assigned administrative and patient care duties.</li><li>Receive clients on a referred, emergent or follow-up basis; responsible for triaging referrals based on acuity and client needs.&nbsp;</li><li>Ability to use electronic medical records; accurately document client's care through the use of our standard templates.</li><li>Ability to manage a large caseload, and to interface with provider and support staff.</li><li>Use appropriate skills to defuse potentially violent or aggressive situations.</li><li>Participate actively in the Mental Health Team, consulting with providers, nurses, your supervisor, and monitoring client response to treatment; and in court process, when subpoenaed, to explain client's mental health status.</li><li>Work closely with DCJ Management and Juvenile Custody Support Specialists in their day-to-day encounters with mentally ill clients.</li></ul><h4>TO QUALIFY:</h4>We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.<h4>Minimum Qualifications/Transferable Skills*:&nbsp;</h4>Education/Certification: Must have a Masters degree and must meet the standards ofQualified Mental Health Professional - R (QMHP-R) with the Mental Health &amp; Addiction Certification Board of Oregon (MHACBO). Please visit the MHACBO website to confirm your eligibility to apply. This position requires a QMHP-R within 30 days of hire and/or licensed Board of Oregon (LPC, LCSW, LMFT, PhD, PsyD, etc.) AND<ul><li>Masters degree in psychology or</li><li>Masters degree in social work or counseling or</li><li>Masters degree in a behavioral science field AND</li></ul><ul><li>Current CPR/BLS certification (Valid certification upon hire)&nbsp;</li><li>Black Culture/African American culture Knowledge, Skills and Abilities (KSA):&nbsp;This position requires advanced knowledge of and experience working with the Black/African-American community. This would be demonstrated by understanding and supporting cultural considerations that impact clients, including over-representation of Black, Indigenous and other People of Color in the criminal/legal system and the impact of trauma, including racial trauma. Specifically knows the African-American/Black Community, historical and current barriers to mental health services and has knowledge of the traditions, values and customs.</li><li>May require a valid drivers’ license.&nbsp;</li></ul><h4>Other:&nbsp;</h4><ul><li>The position requires a background investigation which may include being fingerprinted. Employment is contingent on passing a background investigation.</li><li>The employee holding the position is designated as an Essential Employee under Multnomah County Personnel Rule 3-15-015, Essential Employees.</li></ul><h4>Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.</h4><ul><li>Experience working in a clinical setting</li><li>Experience in a corrections setting</li><li>Licenses/Certificates: Professional licensure or certification (e.g. Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Counselor, Licensed Clinical Psychologist,).</li><li>Certification in Alcohol and Drug Counseling is highly desirable.&nbsp;</li></ul><h4>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.</h4><h4>REQUIRED:&nbsp;</h4><h4>The Application Packet:You must submit all requested items below. Failure to do so will be deemed as an incomplete application.</h4>1. Attach a Resume demonstrating you meeting minimum qualifications; AND2. Attach a Cover Letter addressing the following:&nbsp;<ul><li>Demonstrate your experience working with diverse vulnerable populations; and</li><li>How you meet the qualifications for this position, the Black Cultural KSA; and&nbsp;</li><li>Why you are interested in the position.</li></ul><h4>ADDITIONAL INFORMATION:</h4>Type of Position: This position is eligible for overtime.Type: RepresentedFLSA: Non-Exempt Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Amanda ArmstrongEmail:<a href="mailto:amanda.armstrong@multco.us" target="_blank">amanda.armstrong@multco.us</a>Phone:+1 (971) 5001688Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6365 - Mental Health Consultant

Multnomah County

Juvenile Detention Mental Health Consultant Black Cultural KSA - $1,500 Hiring Incentive + 10% Jail side Hourly Premium + 4% KSA Hourly Premium (Work Location FLOAT)

<h4>Thanks for your interest in Children's Mercy!</h4>Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News &amp; World Report as a top pediatric hospital, for eleven consecutive years.Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.<h4>Overview</h4>The Care Management Specialist promotes positive patient and family experience by partnering with the health care team, external agencies, and payers to support care coordination during admission. The role, based on assignment, includes serving as a liaison between internal teams, external agencies/facilities, patients, and caregivers to provide exceptional care coordination for successful discharge. Coordinating patient progression activities during the patient's hospital course, supporting utilization management functions, and administrative functions for the Care Management Department. The Care Management Specialist fosters collaboration to positively impact patient safety and care quality. The Care Management Specialist works in partnership with the health care team to support coordination of care to improve patient care and safety; Assists in facilitating interdisciplinary communications during inpatient care. The position also provides administrative support to the Care Management department, UR, RN, and SW Care Managers, and assigned resident team. This includes accountability for delegated non-licensed activities such as scheduling appointments, obtaining signed referral documents, arranging inpatient studies and procedures, follow-up appointments and facilitation of communication with community agencies and PCP offices, creating and updating databases, preparing and disseminating reports, and ordering supplies and equipment.Day Shift, Monday through Friday, 7:30am - 4:00pm.&nbsp;At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.<h4>Responsibilities</h4><ul><li>Facilitate psychiatric transfers in collaboration&nbsp;with our Social Work and AMHS providers.</li><li>Serves as liaison between internal teams, external agencies/facilities, patient, and caregivers in providing exceptional care coordination for successful discharge to the next level of care.</li><li>Coordinates timely and effective patient progression activities during the hospital stay.</li><li>Supports Utilization Management functions for Care Management Department</li><li>Administrative Support for Care Management Department</li><li>Participate in ongoing professional development activities, making a meaningful contribution to quality improvement and continuing education of self and others.</li></ul><h4>Qualifications</h4><ul><li>Bachelor's Degree and 1-2 years' experience. Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions. OR</li><li>High School diploma or equivalent and 3-5 years' experience. Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions.</li></ul><h4>Benefits at Children's Mercy</h4>The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families. Learn more about Children’s Mercy benefits. <h4>Starting Pay</h4>Our pay ranges are market competitive. The pay range for this job begins at $18.74/hr, but your offer will be determined based on your education and experience.<h4>Remote Work/Work from Home</h4> This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.<h4>EEO Employer/Disabled/Vet</h4>Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.<h4>Our commitment to Diversity &amp; Inclusion</h4>CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.<h4>Need help finding the right job?</h4>We can recommend jobs specifically for you!Click here to get started.

Children's Mercy Kansas City

Care Management Specialist

ABOUT THE ROLEThe Chief Operations Officer (COO) will serve as a critical member of the executive management team. In collaboration with the CEO and the Leadership Team, the COO will articulate and implement the strategic vision through the Centers and provide leadership for the Association's strategic direction, membership strategy, facilities management, financial stability, community relations, staffing, development and organizational planning. The COO must be knowledgeable of and embrace our diverse community, its opportunities, challenges, needs and resources and have a broad knowledge of the YMCA locally, nationally, and worldwide.The COO must participate and nurture broad networks of alliances with others to exchange knowledge and information in support of change initiatives. Additionally, the COO must set goals, monitor work, evaluate results, and hold the organization accountable to ensure departmental and organization objectives are met and are in line with the needs and mission of the Association.This position requires a team player with the ability to effectively work with stakeholders in the community, members, staff and volunteers. A key competency requirement of the COO is to multi-task proficiently, create, shape and track the strategic direction and business plan against new and existing initiatives with the Metropolitan Board of Directors and Center Boards of Managers.The COO must have proven broad leadership skills and the ability to achieve organizational and community change. The COO must be future-oriented, a sound planner and organizer to establish and direct the achievement of long-range strategic goals.The COO will manage a budget of at least $75 million, with an overall Association budget of $110 million, including a mix of membership, program, and facilities, and also engage the Board of Directors frequently under the direction of the CEO.WHAT YOU WILL DOCulture<ul><li>Promote and nurture a positive and inclusive organizational culture that aligns with the organization's values and mission.</li><li>Implement programs and initiatives that enhance employee engagement, morale, and professional development.</li><li>Act as a role model for organizational values, fostering a collaborative and respectful work environment.</li><li>Facilitate internal communications and ensure that the organizational culture is reflected in all operational practices.</li><li>Work in strong partnership with each Leader amongst the Leadership Team to ensure business and mission integration. The Leadership Team Culture is cohesive and silos are not accepted.</li></ul>Membership<ul><li>Develop and execute strategies to attract, retain, and engage members, ensuring a high level of satisfaction and loyalty.</li><li>Monitor and analyze membership trends, feedback, and needs to inform program development and service enhancements.</li><li>Oversee membership services, including onboarding, support, and renewal processes.</li><li>Coordinate with marketing and communications teams to promote membership benefits and initiatives.</li></ul>Facilities and Real Estate Strategy Management<ul><li>Develop and manage the strategic plan for facilities and real estate, including acquisition, leasing, maintenance, and development.</li><li>Oversee the management of physical assets, ensuring they meet the needs of the organization and are maintained to a high standard.</li><li>Collaborate with external vendors, contractors, and real estate professionals to negotiate contracts and manage projects.</li><li>Ensure compliance with all relevant regulations and standards related to facilities and real estate.</li></ul>Operational Leadership<ul><li>Develop and implement operational strategies to enhance efficiency, effectiveness, and service delivery across the organization.</li><li>Oversee day-to-day operations, ensuring adherence to policies, procedures, and best practices.</li><li>Provide strategic direction and oversight for all operational activities, ensuring alignment with the YMCA's mission and goals.</li><li>Lead and mentor a diverse team of operational staff, fostering a culture of accountability and high performance.</li><li>Ensures the operational growth of the YMCA, which includes but is not limited to expansion, community member recruitment and retention, pricing strategies, new site development, collaborations, and mergers and acquisitions. Guides the organization to make tough choices about what to stop, start, and continue.</li><li>Analyze operational performance metrics and identify areas for improvement; implement solutions to address challenges and capitalize on opportunities.</li><li>Collaborate with senior leadership to align operational initiatives with the organization's overall strategic objectives.</li></ul>Camping Services<ul><li>Provide leadership and direction to ensure the efficient operation of all camping programs, facilities, and services, aligning with the organization's mission and strategic goals.</li><li>Drive continuous improvement in the delivery of camping experiences, ensuring high-quality programming, safety, and inclusivity for diverse participant populations.</li><li>Oversee budgets, optimize resource allocation, and oversee facility maintenance to ensure fiscal responsibility and the sustainability of camping operations including management of a large Camping Services Capital Project.</li></ul>Strategic Framework Integration<ul><li>In partnership with the Board of Directors and CEO, implement the Association's new strategic vision of Center for Community Well-Being, as well as develop and implement new initiatives that reflect the organization's mission.</li><li>Lead and bring to life the Healthy Living area of impact and Pathways to Belonging concept and ensure continued integration with all areas of impact within the Strategic Framework.</li></ul>Financial Management, Data Evaluation and Sustainability<ul><li>Work closely with the CFO and Leadership Team to develop and manage the annual operating budget and ensure alignment with the Association's strategic vision.</li><li>Monitor financial performance regularly and monthly to identify opportunities for revenue generation and cost savings.</li><li>Work in regular partnership with Senior Leadership to accurately forecast changes to operations and create corrective action plans as necessary.</li><li>Ensure the delivery of qualitative and quantitative goals and outcomes of operational activities.</li><li>Work collaboratively to coordinate and analyze the appropriate data to inform operational decision-making processes and implement corrective measures if required.</li><li>Monitor operations to ensure sound fiscal and system management to ensure financial and impact sustainability.</li></ul>Organizational Leadership, Strategy and Staff Management<ul><li>In coordination with the Chief Executive Officer and Leadership Team, play a key role in the overall development, strategic planning, and fiscal management of operational activities across 28 operations, 190 Program sites, 3 Camps, multiple Association departments, and 2,000+ staff.</li><li>Directly supervise and lead multiple layers of staff; develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly communicating vision, implementing yearly staff development plans and mentoring. Coordinate with the leadership team to identify and create leadership and professional development opportunities for staff.</li><li>Implement policies and procedures to optimize efficiency and effectiveness and mitigate risks across departments, including program management, facilities management, and member services.</li><li>Work with Leadership Team to establish staffing plans to achieve goals and objectives and approve hiring decisions for new Center Leadership staff.</li><li>Cultivate relationships with community stakeholders, government agencies, and partner organizations to strengthen the YMCA's presence and impact in the Greater Los Angeles area; serve as liaison to key agencies and partners.</li><li>Represent the YMCA at public events, forums, and networking opportunities to promote our mission and build strategic alliances.</li><li>Represent the Association on relevant internal and volunteer committees and task forces, as well as at outside speaking engagements, conference panels and trainings.</li></ul>Board Responsibilities<ul><li>Works directly with assigned committees of the Board to explore strategies, develop policies, oversee policy implementation and meet the related needs of the Board.</li></ul>Qualifications<ul><li>A minimum of ten (10) years of organizational executive leadership experience in a nonprofit, government, or philanthropy, overseeing multiple programs or contracts ideally at an organization serving diverse communities.</li><li>Passion for the Association's mission and purpose and an ability to communicate this passion to others.</li><li>Strong financial acumen; knowledge of fiscal management principles, planning, budgeting, and reporting.</li><li>Demonstrated experience leading and managing a high-performing team in a multi-site structure that includes professional development and mentorship.</li><li>Comprehensive working knowledge of membership acquisition and retention, volunteer recruitment, philanthropy, organizational structure, budgeting, administrative operations, fundraising and integrating them effectively.</li><li>Demonstrated ability to analyze and compile complex data for planning and reporting purposes.</li><li>Excellent communication skills, both written and oral, with the ability to represent the organization internally and externally across a wide range of stakeholders and constituencies.</li><li>Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders.</li><li>Strong community awareness and astuteness.</li><li>Ability to successfully navigate in a fast-paced, outcomes-driven and entrepreneurial environment.</li><li>Demonstrated commitment to the values of diversity, inclusiveness and empowerment.</li><li>Bachelor's degree preferred; advanced degree is strongly desired.</li><li>This position requires the final candidate to successfully pass an E-Verify check - for more information about E-Verify, please visit <a href="https://www.e-verify.gov/employees/e-verify-overview" target="_blank">https://www.e-verify.gov/employees/e-verify-overview</a></li></ul>About You:This is an exciting position for a passionate and experienced transformational leader with a commitment to mission and an interest in joining a dynamic organization. The COO will be charged with building on the success of a strong membership acquisition strategy and leading organizational transformation, through advancing an innovative vision, leveraging proven and emerging approaches.You are energized by people and facilities and wake up excited to help every community succeed and thrive. You are a master of interpersonal relations and possess a perpetual interest and proven track record in helping organizations integrate diverse membership bases, leadership development, policy, communications, fiscal management, and culture to improve organizational performance.CHECK OUT OUR BENEFITS:🏥 👓Healthcare for you &amp; your family: Comprehensive Medical, Dental, and Vision insurance plans to keep you and your family covered.✈️🏖️Take time away from work: Enjoy 10 Paid Holidays including 2 Flexible Floating Holiday Vacation Days and paid vacation time to get away and relax.🏊 Free Access to All 27 Greater LA Branches: Dive into fun and fitness anytime, anywhere across our vibrant community of facilities.👧🧒 Give Your Kids the Best! Enjoy free before and after school child care at select locations for your little ones, along with complimentary sports and youth classes - it's a win-win for everyone! (some limitations apply)🌟 Celebrate Your Health &amp; Well-being: We believe in self-care, so enjoy a paid day off annually dedicated entirely to your wellness and rejuvenation and we offer paid sick leave.🤸‍🎨 Get Active &amp; Creative with the Whole Family: Grab a 20% discount on our exciting LA Y programs and treat yourself to a myriad of activities designed to keep you energized and inspired!🏕️ Adventure Awaits: Enjoy a whopping 25% discount on day camps for your kids, creating memorable experiences for them while you save big.🌴 Plan for the Future: We'll help you start preparing for tomorrow with a 10% <a href="https://www.yretirement.org/" target="_blank">Y Retirement Fund</a> contribution (upon eligibility) and access to the Y Retirement 403(b) Savings Plan (tax-deferred and Roth options).📚🎓 Lifelong Learning: Embrace growth with paid training, leadership development opportunities, and tuition assistance to help you reach your professional goals.💳💵 Financial Wellness Matters: Staff are able to enjoy access to Rize Credit Union and can save big on everyday purchases with several discount programs, including access to PerkSpot!💎That's Not All: There is a treasure trove of additional perks waiting for you! Imagine combining your passion for education with these amazing benefits - that's the kind of impact we're talking about!As part of our dedication to the diversity of our staff, the Association is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. People of color, people with disabilities, women, and LGBTQ candidates are strongly encouraged to apply.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://ymcala.workbrightats.com/jobs/1166458-101562.html" target="_blank">https://ymcala.workbrightats.com/jobs/1166458-101562.html</a> &nbsp;

Chief Operating Officer - YMCA of Metropolitan Los Angeles

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: The Customer Service Supervisor is responsible for fostering a results-driven team environment to meet operational performance goals and deliver an exceptional customer experience. This role focuses on aligning service delivery with customer needs and expectations, regulatory requirements, and company objectives. The scope includes managing all office activities, including call center operations, billing, collections, and revenue integrity, while supporting field service operations. The Supervisor ensures consistent policy adherence, drives process improvement, and supports divisional customer service efforts. Primary Duties/Responsibilities: <ul><li>Customer Service Operations:<ul><li>Manage daily customer service activities, including call center operations, billing, collections, and field service coordination.</li><li>Ensure timely response to customer inquiries, regulatory complaints, and escalations.</li><li>Oversee scheduling and staff assignments to maintain efficient service levels.</li><li>Monitor and report on key performance indicators (KPIs) to upper management.</li><li>Lead initiatives for process improvement, including system upgrades and special projects.</li></ul></li><li>Team Leadership and Development:<ul><li>Supervise and mentor Customer Service Representatives (CSRs), fostering a collaborative and productive work environment.</li><li>Conduct regular performance reviews and provide feedback to enhance staff capabilities.</li><li>Develop and implement training programs to maintain high service standards.</li><li>Promote employee engagement through recognition, incentives, and a positive workplace culture. </li><li>Act as a backup for other supervisors/managers in other locations.</li></ul></li><li>Regulatory Compliance and Complaint Management:<ul><li>Ensure compliance with Delaware Public Service Commission (DEPSC) guidelines and other regulatory requirements.</li><li>Respond to regulatory complaints and attend hearings as needed.</li><li>Maintain accurate records and audit controls to support regulatory and internal compliance.</li></ul></li><li>Collections and Field Service Management:<ul><li>Develop and implement collection strategies, including targeted campaigns and follow-ups.</li><li>Monitor accounts receivable and generate reports for financial oversight.</li><li>Review and resolve customer disputes, collaborating with field service teams for meter tests and related inquiries.</li><li>Work with field service operations to meet customer expectations and maintain appointment commitments.</li></ul></li><li>Revenue Integrity and Billing:<ul><li>Ensure timely and accurate billing by addressing pending accounts and minimizing estimates.</li><li>Review top-user accounts to ensure accuracy and timely billing.</li><li>Manage leak adjustment reviews and other back-office functions.</li><li>Collaborate with the rates department for testing and implementing rate changes in the billing system.</li></ul></li><li>Reporting and Metrics:<ul><li>Prepare daily, weekly, and monthly reports on key performance indicators for upper management.</li><li>Track and analyze trends in call center activity, collections, and field operations.</li><li>Support divisional projects to improve the overall customer experience, including system upgrades and process improvements.</li><li>Identify and implement opportunities for operational efficiencies and improved customer service delivery.</li></ul></li><li>Budget and Auditing:<ul><li>Ensure compliance with financial controls, including cash collection, deposits, and audit requirements.</li><li>Contribute to the budgeting process for customer service operations.</li></ul></li></ul> Work Environment: <ul><li>Some travel will be required within the Utility footprint.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's degree in a relevant field or equivalent work experience.</li><li>Minimum of 5 years of experience in contact center, billing, collections, payments or metering operations or similar customer care and back-office operations.</li><li>Experience in a regulated utility environment is a plus.</li><li>Experience managing in a union environment is preferred.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong knowledge of accounting, billing, collections, cash management, and field service processes.</li><li>Proven ability to manage customers, clients, and regulators diplomatically and professionally.</li><li>Excellent leadership, multitasking, and organizational skills.</li><li>Proficient in software and tools including Excel, Word, CC&amp;B, Mobile Workforce Management, and Google applications.</li><li>Familiarity with IVR and customer website portals.</li><li>Strong written and verbal communication skills with the ability to prepare technical reports and present to diverse audiences.</li><li>Capable of working under pressure and making sound business decisions.</li></ul> Required Certification/Licenses/Training: <ul><li>Valid driver's license is required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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