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American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking. Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Create features, user stories, and acceptance test criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined capabilities and rapidly iterate new solutions. Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Mathematics, Business Administration, Business Analytics or a related field, and 2 years of experience with leading large-scale product development projects through all phases of the systems development lifecycle. Experience must include 1 year of experience with each of the following: Product design and development; business systems analysis, including requirements analysis and definition; root cause analysis, developing business process flows, and designing, building, and testing application code; presenting complex technical solutions to both technical and non-technical audiences; leading and influencing development partners in a cross-functional environment; Agile rapid application development; data analysis using SQL and Java; front end technologies; monitoring and improving billing and order management systems; MS Visio; Scrum methodologies; and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week.Job Location: New York, NY Salary Range: $90,000.00 - $170,000.00 annually&nbsp;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location. #LI-DNI

American Express

Senior Managers, Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.Due to continued growth in our business, American Express recently ascended the ranks of the Federal Reserve’s bank categorization. As a Category III firm, American Express continues to evolve to meet these heightened requirements. The Capital Enterprise Management Office (CEMO) within Treasury at American Express (AXP) is responsible for overseeing the Company’s participation in the Federal Reserve’s Comprehensive Capital Analysis and Review (CCAR). The team leads the creation and submission of the Company’s annual Capital Plan and ensures the stress testing program remains well-designed, well-controlled, insightful, and thoughtfully tailored to regulatory expectations. The Strategy and Transformation team with CEMO leads the strategic and innovative projects which drive efficiencies, increase automation, improve our analytical capabilities, and change the way we do work.&nbsp;As a member of CEMO, the Director will be responsible for leading our key capital stress testing related initiatives, as well as other process improvements. They will have a unique and exciting opportunity to identify innovative solutions for complex problems and lead them to fruition for both AXP and the American Express National Bank (AENB). In order to do this, the Director will work closely with global stakeholders including Treasury, Corporate Planning, Finance, and Risk.&nbsp;How will you make an impact in this role?<ul><li>Analyze existing capital stress testing processes to identify areas of improvement and implement enhancements.</li><li>Scan the external environment to identify best in class solutions and share recommendations with Senior Leadership.</li><li>Design and implement high quality sustainable solutions while maintaining a strong control environment through effective change management.</li><li>Develop new capabilities, including an automated solution for the creation of the Capital Plan, enhanced workflow management tools and analytical tools.</li><li>Lead and develop a team that thinks outside of the box and challenges the status quo.</li></ul>Leadership Competencies:<ul><li>Ability to develop, execute, and present solutions to complex problems</li><li>Thought leadership and creative problem solving to challenge the status quo and drive continuous improvement</li><li>Change leadership, including the ability to translate transformation plans into actions and results</li><li>Relationship building, including ability to develop strong working relationships with business partners</li><li>Ability and willingness to operate independently in a complex matrixed organization</li><li>Strong relationship leadership with a track record of positively collaborating, influencing, and extensively coordinating with business partners, including senior leaders</li><li>Ability to influence without authority at a senior-leader level</li><li>People leadership, including developing, and managing a diverse team</li></ul>Minimum Qualifications:&nbsp;<ul><li>8+ years of experience, preferred.</li><li>Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change</li><li>Proven ability to partner and drive results with teams outside of your direct reporting line.</li><li>Experience with implementing automated solutions using TM1, Power BI, Tableau and/or Workiva preferred</li><li>Bachelor’s degree in Finance or relevant field</li></ul>Preferred Qualifications:&nbsp;<ul><li>Prior regulatory, compliance, and/or capital stress testing experience</li><li>MBA</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Capital Enterprise Management Office (CEMO) - Finance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.In August 2020, American Express launched a new network in mainland China through our joint venture, Express Company (EC). Amex is the first foreign network to operate in China, and this represents a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth.&nbsp;The Director role will be focused on liaising with key members of Express Company and other internal Amex stakeholders to develop and execute our product and benefits initiatives. In addition, this role will be responsible in taking a leading role in defining the market’s product and issuer engagement strategy.Key Responsibilities include:<ul><li>Act as key relationship manager in partnership between Amex and Express Company; interface with product and benefits leads at Amex and EC</li><li>Define product-line strategy for credit and debit products; identify ways to innovate and evolve products to drive growth of business</li><li>Lead oversight of product launches in China, ensuring operational excellence</li><li>Track product performance and derive insights to inform EC strategy setting</li><li>Manage EC’s product strategy execution and make informed exceptions decisions based on business rationale and data analysis</li><li>Drive growth of the premium segment for EC, including devising long-term premium servicing strategy and tracking third party performance</li><li>Oversee extension of Amex global benefits to products in China and support development of new benefits, including opportunity identification, negotiations, contracting, and fulfillment</li><li>Drive delivery against EC timelines by managing relationships with stakeholders, identifying opportunities and obstacles/risks and developing strategic recommendations</li><li>Work with EC and AXP stakeholders to troubleshoot and resolve any potential customer escalations</li><li>Serve as the face of the China business to Amex stakeholders and represent EC in key business decisions / business development discussions</li><li>Bring AXP best practices and thought leadership to EC while becoming a go-to-expert on the China market and consumer trends</li></ul>Qualifications: <ul><li>8+ years of relevant experience, with expertise in financial products, partner management, and/or benefits strategy </li><li>Adept at forming thoughtful and considered perspectives and defining a plan/roadmap</li><li>Adaptable and comfortable working on a variety of initiatives, many without an established process or solution</li><li>Ability to bring structure to imperfect information, problem solve, and define ways of doing new things</li><li>Ability to execute on strategy and pivot as priorities and scenarios shift</li><li>Strong partner management skills with the ability to manage internal and external partners at varied band levels; aptitude for influencing in complex situations</li><li>Strong work ethic with an intense will-to-win and demonstrated personal excellence with attention to detail</li><li>Effective written and verbal communicator with strong executive presence</li><li>Ability to coach strategic thought and high-quality work; prior people management experience preferred</li><li>Working proficiency in Mandarin (speaking and writing) highly preferred; knowledge of China cultural norms and market nuances preferred&nbsp;</li><li>Flexibility to work across multiple time zones, as needed</li><li>Ability to travel to mainland China, estimated once a quarter</li></ul>Hybrid – based in NYC, three days in officeSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise China Management, Product & Benefits

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk &amp; Compliance (GRC) is responsible for identifying and managing credit risk across all processes and geographies at American Express.<ul><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first line teams</li><li>Conduct independent reviews of consumer credit risk processes and provide effective challenge to first line teams</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk</li><li>Develop requirements to support the next generation risk capabilities (e.g. Smart Monitoring)</li><li>Produce credit risk dashboards for AXP Risk Committees</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers</li></ul>Minimum Qualifications<ul><li>Credit risk management experience;</li><li>Strong analytical skills and business acumen with a risk-reward control perspective;</li><li>Experience with data-driven analytical tools (e.g. SQL, HIVE/HADOOP, R, Python);</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders;</li><li>Demonstrates the courage to challenge the status quo;</li><li>Demonstrates the ability to successfully manage multiple priorities under pressure;</li><li>Proven ability to collaborate with colleagues across the Company;</li><li>Self-starter with natural curiosity to solve problems;</li><li>Advanced degree in quantitative field is preferred;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.This is a Chief of Staff and Head of Strategy role supporting Ravi Varma, Executive Vice President, Head of Enterprise Risk Management and Risk Oversight. The group sits within Global Risk and Compliance (GRC) and is responsible for identifying and managing risk across all processes and geographies at American Express. The candidate will assist in developing, implementing, and measuring a broad range of initiatives for the Head of Enterprise Risk Management and Risk Oversight Executive Office. This individual will partner with the leadership team in business planning and strategic initiatives and will be asked to own special projects. Additionally, the incumbent is expected to provide broad insight and thought leadership around various business initiatives. The position requires flexibility and ability to effectively function in a dynamic environment, especially white space, including the ability to address ad hoc projects that arise based on developing business needs with urgency while balancing other priorities.How will you make an impact in this role?<ul><li>Partner with senior management and leadership team in business planning and strategic initiatives; own and manage special projects.</li><li>Work closely with the Executive Office of the Chief Risk Officer, proving gap coverage and/or own GRC wide initiatives as needed.</li><li>Effectively interact with the ERM&amp;RO and GRC leadership team (including Global Compliance &amp; Ethics, Global Credit &amp; Model Risk Oversight and GRC Capabilities, and Privacy and Regulatory Exam &amp; Lifecycle Management) to identify, prioritize, and resolve issues. - Design and coordinate content/agendas for key meetings (including Board, Committee, Regulatory, Business Unit Reviews, etc.)</li><li>Prepare presentations, ad hoc analyses, and coordination of all executive office functions.</li><li>Manage budget and staffing activities.</li><li>Manage Colleague Engagement Team activities across all markets promoting positive morale and team building.</li><li>Collaborate on all aspects of annual Performance Management Process (PMP) and Talent Assessments with Colleague Strategic Partners.</li><li>Manage AENB insourcing and outsourcing processes.</li><li>Manage the headcount reporting for the Enterprise Risk Management and Risk Oversight organization</li><li>Maintain Data Integrity checks for colleague data ensuring alignment on department, job code, and billing code</li></ul>Minimum Qualifications<ul><li>Excellent written and oral communication skills.</li><li>Strong leadership, executive presence, and strategic thinking abilities.</li><li>Demonstrated ability to influence at all levels and achieve results.</li><li>Extensive experience in project management and leadership capacities.</li><li>Superior organization and planning skills with attention to detail a must.</li><li>Ability to effectively function in a dynamic environment.</li><li>Proven track record of developing working relationships across organizations and at all levels.</li><li>Strong integrity required as well as the discretion necessary to handle confidential information.</li><li>Proactive and able to anticipate the needs of the EVP.</li><li>Self-motivated and ability to work autonomously.</li><li>Experience in risk management.</li></ul>Preferred Qualifications<ul><li>JD, MBA or CPA</li></ul>*This role is required to be on-site 4 days/week matching the EVP on-site scheduleSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Risk Management, Chief of Staff

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Pay Rate: $107,000 to $137,000 Per Year Compensation will depend on the depth of candidate experience, plus an Annual Incentive Bonus, payable the following year, based on personal and company performance. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: We are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within an accelerated time frame. Primary Duties/Responsibilities: <ul><li>Requirements Gathering and Prioritization:<ul><li>Collaborate with stakeholders, including business users, project managers, and developers, to understand their needs and gather requirements for the new website. Prioritize requirements based on their impact on project duration and business value.</li></ul></li><li>Business Process Analysis and Optimization:<ul><li>Analyze existing business processes and workflows to identify areas for improvement and optimization in the new system. Streamline processes to reduce project duration and increase efficiency.</li></ul></li><li>Documentation and Communication:<ul><li>Create detailed documentation, including functional specifications, user stories, use cases, and process flows, to communicate requirements effectively to the development team. Ensure clear and concise communication to minimize misunderstandings and rework.</li></ul></li><li>Stakeholder Management and Collaboration:<ul><li>Facilitate communication and collaboration between business users, project managers, and development teams to ensure alignment and understanding of project goals and requirements. Proactively address any conflicts or issues that may arise to minimize delays.</li></ul></li><li>Solution Design and Technical Guidance:<ul><li>Work closely with the development team to translate business requirements into technical solutions, ensuring that the new website meets the needs of the business and its users. Provide technical guidance and expertise to expedite the development process.</li></ul></li><li>Testing and Quality Assurance Strategy:<ul><li>Collaborate with the testing team to define test cases and scenarios, ensuring that the new website meets the specified requirements and functions as expected. Develop a comprehensive testing and quality assurance strategy to minimize defects and rework.</li></ul></li><li>Change Management and Training:<ul><li>Support the change management process by assisting with user training, documentation updates, and communication of system changes to stakeholders. Ensure a smooth transition and adoption of the new website to minimize disruptions.</li></ul></li><li>Risk Assessment and Mitigation:<ul><li>Identify potential risks and issues that may impact the project's duration and success. Work with the project team to develop mitigation strategies and contingency plans to minimize delays and ensure timely delivery.</li></ul></li><li>Continuous Improvement and Agile Practices:<ul><li>Stay updated with industry trends and best practices in web development and customer portal solutions. Implement agile practices and methodologies to increase project efficiency and adaptability.</li></ul></li><li>Mentoring and Support:<ul><li>Provide guidance and support to junior business analysts and other team members, sharing your expertise and knowledge to help them grow their skills. Foster a collaborative and supportive environment to maximize productivity and minimize project duration.</li></ul></li></ul> Work Environment: <ul><li>Local Position (Paramus, NJ) preferred with remote work allowed up to 2 days a week.</li><li>Flexible timing requested.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's degree in a relevant field such as Computer Science, Information Systems, or Business Administration.</li><li>Must have 10+ years of related experience. Proven experience as a Business Analyst, preferably in web development or software implementation projects.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.</li><li>Solid understanding of software development methodologies, including Agile practices.</li><li>Strong sense of work organization allowing quick review of features with a high level of attention to detail, ensuring documentation is complete and no functionality is overlooked.</li><li>Experience with Drupal or similar Content Management Systems (CMS).</li><li>Good experience in using industry-standard design and work management tools such as Jira, Google Docs, Lucid Chart, etc...</li><li>Knowledge of utility industry processes and customer portal solutions.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Strong leadership and mentoring skills, with the ability to guide and support junior team members.</li><li>Experience in working with vendors (onshore and offshore).</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Senior Business Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Commercial Services (GCS) division of American Express is the leading provider of payment solutions for all businesses, from small and growing companies up through large corporations. We make it our mission to help our customers get business done. We operate with a customer-first mentality in everything that we do, crafting products and solutions to meet our clients’ unique needs.Within GCS, Corporate Program Product Development (CPPD) is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening corporate client engagement through our digital and mobile B2B products.CPPD’s Central Program Office is leading an ambitious digital transformation initiative, a critical market for GCS. The team is looking for a PMO to champion this initiative via project management, digital strategy, investment planning, and cross-functional collaboration. The ideal candidate will have an interest in big picture digital product strategy and curiosity for connecting the dots across disparate workstreams &amp; partners.How will you make an impact in this role?<ul><li>Centrally manage a large digital transformation strategy across multiple Product &amp; Engineering teams</li><li>Communicate and collaborate with partners across the organization, including Product, Finance, Sales, Field, Servicing, Compliance, Risk, and Legal</li><li>Maintain a detailed project plan with objectives, requirements, milestones, timeline, and roles &amp; responsibilities</li><li>Build and maintain new processes to drive efficiency across the program</li><li>Create central business architecture for program, translating to clear delivery requirements for Product &amp; Engineering teams</li><li>Identification and remediation of program-level risks, and own reporting activity across all leadership audiences&nbsp; </li></ul>Qualifications:<ul><li>Experience in Program Management and/or Product Management in a matrixed digital organization</li><li>Outstanding partner relationship/influence skills and a consistent track record of getting results through collaboration with internal partners across multiple functions</li><li>High intellectual curiosity, with excellent critical thinking and problem-solving skills</li><li>Passion for creating compelling high-impact strategy to increase customer and business value</li><li>Ability to communicate and collaborate effectively with Engineering and Finance partners</li><li>Highly organized – familiarity with project management techniques, frameworks, and tools</li><li>Thrives in a fast-paced environment and is adaptable to changing needs</li><li>A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration</li><li>Bachelor's degree</li></ul>Preferred Qualifications:<ul><li>MBA and PMP certification</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Portfolio Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Governance &amp; Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.&nbsp; EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.The Enterprise Data Governance (EDG) team is part of the American Express Data Office, our global data center of excellence responsible for realizing the potential of our data. EDG provides the principles, policies, processes, architecture, and governance to enable consistent, trusted, and usable data to drive accurate data-driven business outcomes.The Senior Analyst Data Governance and Policy will be responsible for supporting the Data Governance Policy and Standards, Policy Implementation Process Guidance, and other key instructive and interpretive documentation that enables the organization to manage data as a critical corporate asset. Primary Responsibilities:<ul><li>Supporting the maintenance, implementation and continual updating of the Enterprise Data Governance Policy, Standards and associated documentation.</li><li>Collaborating with key stakeholders including EDG and the Federated Data Offices teams to ensure strategic alignment on policy requirements. </li><li>Providing support in training, communications, and change management related to Data Governance across the Enterprise. </li><li>Providing support for regulatory and audit exams and continuous monitoring over the program.</li><li>Collaborating across cross-functional stakeholders to build a comprehensive project roadmap which sets the overall strategic direction for the initiatives as well as execution details and timelines.</li><li>Supporting creation of materials for regular updates to senior level stakeholders. </li></ul>Qualification Requirements:<ul><li>Prior experience developing and implementing data governance and management practices regarding data governance.</li><li>Knowledge of the financial services regulatory environment including BCBS-239, Dodd-Frank Act, other relevant regulations. </li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative and personal accountability and resiliency</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Data Governance & Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Team The Enterprise Digital &amp; Data Solutions (EDDS) organization powers the world's best customer experiences through innovative data, digital and marketing products and solutions.&nbsp;As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experiences and compelling features. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through digital experiences.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role is an exciting opportunity to join the Comms &amp; MarTech Portfolio Solutions (CMPS) team within ECMX. Our mission is to deliver centralized, scalable, and strategic MarTech portfolio solution designs for high priority, high complexity initiatives while representing ECMX teams and partnering with product, execution, technologies, strategic planning and global marketing teams across all lines of business. We strive to enable an integrated, highly automated and intelligent marketing ecosystem that accelerates business outcomes through seamless, moment-based, customer-centric experiences powered by timely, personalized, and engaging content.We are looking for a dynamic Control Management Program Manager to join the team as we advance a multi-year strategy to transform our MarTech Stack. As a core contributor to the MarTech Program Office, you will support the successful co-creation and implementation of this strategy which will define the new Marketing Ecosystem.In this capacity, you will support the design and enablement of a dedicated ECMX Control Management Program that establishes a foundational governance structure that ensures ECMX operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The successful candidate must have a keen focus on control management, familiarity with advanced process design techniques, and is a skillful communicator that can influence key partners into action, while maintaining a positive attitude in the face of challenges.Responsibilities:<ul><li>Support the design and enablement of a best-in-class ECMX Control Management Program in partnership with EDDS Control Management, Marketing and Technology.</li><li>Proactively support ECMX Control Management Program activities that will elevate transparency, achieve collective understanding and reduce operational risk. </li><li>Centralize and oversee tracking of issues for ECMX to ensure operational risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly.</li><li>Support development of ECMX-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs.</li><li>Analyze and synthesize ECMX control-related trends that require improvement by defining key drivers of gaps across lines of businesses and summarize actionable recommendations for a path forward.</li><li>Define clear and actionable outcomes that can be linked to shareholder impact and enable prioritization across stakeholders.</li><li>Act as the central point of contact for ECMX Control Management Program activities including but not limited to tracking the identification of operational risk events, corrective action plans, etc. and supporting their path to resolution.</li><li>Collaborate on highly visible ECMX strategic initiatives, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations.</li><li>Champion evangelizing our MarTech vision, program and outcomes across our colleague communities and partners.</li></ul>Qualifications:<ul><li>Excellent program management, communication and interpersonal skills.</li><li>Experience in process design and governance with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Experience in at least one of the following:</li></ul>-Investigating and conducting root cause analysis to address repeated operational risk issue types-Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.-Project managing end to end issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.<ul><li>An engaging, resilient, and optimistic spirit.</li><li>Knowledge and experience of the marketing processes, common platforms and tools is a plus.</li><li>Familiarity with financial services, product development, agile methodologies a plus.</li><li>Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are a plus.&nbsp;&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Product Management

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Pay Rate: $36.51 per hour. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Performs all field functions relating to direct customer interface at all premises starting as the curb stop/box through the service line and the meter, including all reading devices, pits, boxes, meter readings (all types and purposes), meter investigations (incidental or emergency), collections, settings, changing, field testing for flow and/or pressure, testing, service shut offs, high bill investigations, and frozen meter repairs. Primary Duties/Responsibilities: <ul><li>Performs all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to, and including inside, connecting pipe.</li><li>Tests, adjusts, and corrects inaccuracies in meter registration.</li><li>Removes, changes installs and/or repairs reading devices on all size meters. Performs necessary field repairs such as damaged pipes while changing the meter or installing meter couplings.</li><li>Localization, operation, inspection, and testing of curb stops and valves, water services and meters by utilizing locating equipment.</li><li>Replaces covers, locates curb boxes and submits proper documentation for curb box referrals, and valve boxes.</li><li>Must be able to discuss consumption and usage patterns with customers. Reports unresolved customer inquiries and/or complaints to the supervisor.</li><li>Conducts examinations at the customer's premises to evaluate unusual or unknown water usage. Locates leaks on customer premises.</li><li>Reports and records (documents) unusual conditions observed on the customers premises which could have an impact on customer relations including potential cross connections, illegal connections, and/or uses, etc.</li><li>Prepares and submits the necessary documentation for work performed daily.</li><li>Answers telephone calls, completes,, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits.</li><li>Operates company systems, devices, and software applications.</li><li>Works closely with customers, contractors, and government officials to coordinate company policies and operations.</li><li>Performs similar or less skilled work as assigned.</li><li>Performs higher skilled work as assigned.</li><li>New bidders and hires will perform regularly scheduled standby emergency duties (year round) response time not to exceed 45 minutes.</li></ul> Qualifications Education/Experience/Background: <ul><li>High School Diploma/GED is required.</li></ul> Knowledge/Skills/Abilities: <ul><li>Must possess good verbal and written communication skills.</li><li>Must possess basic math skills.</li><li>Must be available for emergency stand by (45 minutes response).</li></ul> Required Certification/Licenses/Training: <ul><li>Must have valid State driver's license.</li></ul> Physical Requirements: <ul><li>Must be able to lift to 50 pounds.</li><li>Must have the ability to climb, bend, and crawl in tight spaces.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

58 Project Management / Professional Services Jobs in Summit, NJ, USA