field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customer’s borrowing needs in an evolving landscape.&nbsp;Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue in 1 year. The Analyst, Product Management supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for Premium Car Rental Protection Product. This includes core aspects of portfolio management (e.g., P&amp;L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships. Key Responsibilities:<ul><li>Support the execution on high priority revenue growth strategies </li><li>Analyze and provide product insights based on customer sentiment surrounding NPS, complaints, funnel metrics, customer research, usability studies and market analysis into actionable product improvements </li><li>Manage issue resolution as they arise </li><li>Project management of critical workstream to drive project plans forward toward targeted timeframes</li><li>Support management and development of ongoing reporting related to product performance</li><li>Collaborate with internal and external partners to deliver on joint business goals</li></ul>Minimum Qualifications<ul><li>Bachelor's Degree or 2 years of work experience.</li><li>Strong project management and analytic skills </li><li>Self-starter with the ability to work independently and drive projects to completion</li><li>Energetic team player with a passion for our customers</li><li>Highly organized with attention to detail</li><li>Highly adaptable and able to balance multiple priorities in dynamic environment</li><li>Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions</li><li>Solutions-oriented mindset and critical thinker</li><li>Prior experience with project management</li></ul>To that end we encourage applicants that feel they may be a great fit to apply, even if they do not meet 100% of the criteria mentioned above.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Analyst-Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The objective of the Finance Control Management Risk Advisory and Specialized Operational Risk team is to provide specialized and strategic risk advisory specific to Finance areas, while supporting compliance with programs such as Third-Party Risk Management, Business Continuity Management and Model Governance.Finance is looking for a Director, Specialized Operational Risk, to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Director, Specialized Operational Risk will:·Facilitate activities to ensure Finance process owners comply with Third Party, Business Continuity, and Model policies·Provide support, oversight and advisory to process owners and provide presentations to Finance on specialized risks relevant to Finance·Coordinate with Finance process owners to ensure risks related to third party are properly considered and assessed for·Provide risk advisory specific to Finance large-scale initiatives·Guide and influence Finance process owners to build/refine business continuity plans and ensure business impact analysis results align with associated process recovery times·Support Finance model owners on ensuring best practices with risk and controls related to models and non-model tools.·Partner and coordinate with other Finance Control Management teams to ensure a consistent and aligned approach to enhancing Finance’s risk and control environment·Lead conversations with risk program leads and 2nd Line of Defense to remediate issues as they arise·Lead strategic projects to uplift the Finance control environment·Compile best practices and learnings from historical initiatives, and leverage to support risk identification·Coordinate with Finance process owners to embed Operational Risk Management considerations into financial processes·Collaborate across Finance Leadership Teams for input on areas of risk Required Qualifications: ·8+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities·Experience with Third Party and Model regulation and expertise around designing and monitoring risk mitigation processes·Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards·Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior Finance counterparts·Experience within financial services industry·Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively ·Demonstrated history and ability to manage large teams, spread over geographies and with varying backgroundsPreferred Qualifications:·Bachelor’s degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous·Experience in at least one of the following: oAssessing the needs of Finance process owners to ensure sufficient understanding of Operational Risk Management and controls oCompiling and sharing best practices and learnings from historical product launches and change management initiativesoCoordinating with process owners to embed operational risk considerations into their processesoFacilitating operational risk awareness and education within product and service teams to enhance their ability to manage risks effectivelyORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Finance Control Management Specialized Operational Risk (OR)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Enterprise Digital &amp; Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products and solutions. As part of EDDS, the Portfolio and Program team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.&nbsp;As Senior Manager, Digital Portfolio &amp; Program Management,you will collaborate closely with EDDS Product and Design to co-create and implement strategy which will re-imagine the relationship between the customer and Amex. &nbsp;You will enable unified discovery, communications, roadmap ideation, critical milestones, and dependency management. The successful candidate must have a keen focus on the customer journey, advanced process design techniques, a proven ability to collaborate at scale, enjoys a fast-paced environment and can influence key partners into action, all while maintaining a positive attitude in the face of challenges.&nbsp;&nbsp;You will work to manage stakeholder relationships by increasing transparency and predictability in capacity and delivery. You will partner with business stakeholders to define compliant outcomes, MVPs that satisfy regulators, and customer experiences across the domain.The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.This role reports into the Director, Digital Portfolio &amp; Program Management<ul><li>Drive highly visible EDDS strategic initiatives like Digital Accessibility, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations&nbsp;</li><li>Define and execute clear outcomes centered around customers that can be linked to shareholder impact and enable prioritization across stakeholders&nbsp;</li><li>Proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding&nbsp;</li><li>Manage a multi-year roadmap, its dependencies and proactively mitigate risk&nbsp;</li><li>Assist with the creation of executive-level and stakeholder communications for ongoing priorities, including status updates, roadmap, dependencies, pressure points and key decisions requiring alignment</li><li>Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environment</li><li>Collaborate and forge strong relationships with EDDS Product teams to accelerate unified planning, discovery, roadmap creation and progression of critical milestones</li><li>Enable EDDS engagement, streamlining evolving requirements and ensuring consistent ways of working</li><li>Leverage enterprise techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, process design, etc. to solve problems creatively</li><li>Close coordination and communication will be required with the Product Managers, Engineering and Stakeholders</li></ul>Minimum Qualifications<ul><li>Minimum of 5+ years of professional experience supporting product management, product development and process operational excellence</li><li>Possesses an “MVP” mindset and strong understanding in Agile product development methodologies, platform and channel interdependencies and is able to influence a broad set of stakeholders leveraging enterprise collaboration tools</li><li>Highly skilled at managing multiple priorities, adhering to strict deadlines and collaborating well across different areas of the organization to deliver outcomes, with strong core project management skillset</li><li>Has strong communication skills [written and verbal] with the ability to understand diverse perspectives and lead them towards an unified approach through well-defined business requirements</li><li>A dedicated team-player that with a passion for innovation and demonstrated ability to deliver change in an evolving environment</li><li>Operates with a customer-centric mentality with the ability to understand as well as articulate &amp; evangelize the customer’s needs</li><li>History of high performance and proven ability to adjust&nbsp;to shifting priorities and manage through ambiguity</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Portfolio & Program Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Specialized Risk Management team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.US Consumer Services is looking for a Sr. Manager of Specialized ORfocused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Sr. Manager, US Consumer Services Specialized Risk Management will:<ul><li>Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics</li><li>Assist in ensuring all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy), andassist more senior team members in supporting with design/ enhancement of BU procedures /standards by providing topic-specific insight</li><li>Support integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs </li><li>Support developing and maintaining a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise </li><li>Support more senior team members with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within US Consumer Services</li><li>Support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas, and gather broader input on the area of risk</li><li>Support more senior team members in compiling and reviewing topical risk knowledge to share with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes&nbsp;</li><li>Assist in advising topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review&nbsp;</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: <ul><li>4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities</li><li>ExcellentProject management, communication, and interpersonal skills</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Supporting go-to subject matter experts in sharing subject matter expertise within the Business Unit on decentralized risks</li><li>Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li><li>Experience in financial services industry</li></ul></li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, US Consumer Services Control Management Specialized Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.”&nbsp;We are seeking a Project Manager to be a part of this important evolution of the next-generation Risk Management and analytics products. In particular, this person will work on the ‘Integrated Risk Management’ team. The Project Manager will provide day to day strategic support and will be responsible for project management (creation of project timeline, budget allocation, resource planning, etc.) of technology products and platforms for the GRC organization.&nbsp;As Project Manager, you will be responsible for the planning, coordination, and delivery of IRM projects from initiation to implementation. You will be responsible for ensuring visibility across other tech teams and business stakeholder groups of the status and any outstanding risks and issues. You will also identify, support, and/or action next steps to resolve impediments to delivery. You will ensure project meets compliance and regulatory obligations with the highest quality of deliverables. And you will provide regular project status updates to peers and leadership. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.&nbsp;Key Responsibilities:<ul><li>Drives execution on defined projects or tasks in low to medium-complexity environments</li><li>Develops project plans and ensures that the scope and approach are fully understood by all stakeholders</li><li>Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues</li><li>Identifies the project critical path and closely manage those activities</li><li>Identifies inter-team and external technical dependencies</li><li>Facilitates technical conversations (e.g., relating to architectural approach and system design)</li><li>Works within and across team(s) to track status of risks, issues and impediments to the project delivery and escalate accordingly</li><li>Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery</li><li>Take meeting minutes and drive any actions assigned</li><li>Tracks key project achievements and any lessons learned</li></ul>Education and Experience:<ul><li>Master’s/Bachelor’s degree in Computer Science, Computer Engineering, Information Systems Technology or related field</li><li>Agile certification is preferred</li><li>Good to have – Rally/JIRA/Confluence experience</li><li>Good to have – Agile/Scrum methodology experience</li><li>Excellent time management skills with ability to manage multiple projects</li><li>Prior relevant Technology and business work experience</li><li>Ability to work with Engineers, Product Managers and Vendors to achieve project goals&nbsp;</li></ul>Knowledge and Skills<ul><li>Ability to facilitate technical meetings and discussions of any technical challenges and systems design</li><li>Ability to collaborate across teams and bring different opinions to consensus</li><li>Ability to maintain a high attention to detail in a deadline-driven work environment</li><li>Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners</li><li>Understanding of project management process, project management software tools, templates, and management techniques</li><li>Experience in risk management disciplines</li><li>Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation</li><li>Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives</li><li>Strong organizational and project management skills with ability to multi-task and manage multiple work-streams</li><li>Ability to analyze issues and business use cases, document analysis, and execute plans to action</li><li>Ability to work under pressure and adapt quickly in an environment with evolving business demands</li><li>Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged</li><li>Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it</li><li>Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders</li><li>Excellent problem solving and analytical skills with comfort with data-driven decision making</li><li>Strong interpersonal and communication skills</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management; Project Management

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA &amp; DOT regulations, and compliance. Primary Duties/responsibilities: <ul><li>Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.</li><li>Coordinate communications (both internal and external) for all aspects of customer and technical service.</li><li>Analyze, plan and facilitate resolutions for customer service and technical issues.</li><li>Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA &amp; DOT regulations.</li><li>Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.</li><li>Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.</li><li>Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.</li><li>Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.</li><li>Other duties and responsibilities as assigned by Customer Excellence Manager.</li></ul> Qualifications Education / Experience / Background: <ul><li>Demonstrable experience in customer service/ fulfillment</li><li>Experience of waste management and disposal</li><li>High School diploma with minimum of 1 year experience in similar field</li><li>Preferred degree or equivalent experience in science, mathematics, or business</li></ul> Knowledge / Skills / Abilities: <ul><li>Strong customer relationship/ management skills</li><li>Focus on meeting customers needs, offering the least complex and most efficient solution for ESS</li><li>Technical knowledge of waste management and disposal preferred</li><li>High attention to detail</li><li>Highly organized and structured - able to follow a standard process</li><li>Able to work collaboratively across different functions and to secure help from colleagues</li><li>Strong verbal and written skills.</li></ul> Required Certification / Licenses / Training: <ul><li>Veolia training as required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Technical Customer Advisor ( Key Accounts )

Title Service Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Service Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location MacDougal Street, Brooklyn NY&nbsp; Salary $55,000&nbsp; Days/Hours Sunday; 8am - 4pm &amp; Monday - Thursday; 11am - 7pm&nbsp; Description Concern Housing is seeking a Service Coordinator to be&nbsp;responsible for providing linkages with community resources, daily living skills training, counseling and support, documentation, and compliance with program requirements. &nbsp;The Service Coordinator is an essential resource and advocate for their clients. Responsibilities Include but are not limited to: <ul><li>Facilitate residents’ linkage with services available in the community (e.g., case management, clinical services, day programs, vocational services and opportunities, community integration, entitlements, etc.).</li><li>Development of quarterly goal plans, functional assessments, goal plan reviews. Weekly meetings with clients to develop skills and review progress.&nbsp; Responsible for all documentation required for client record (e.g., progress notes, discharge plans, etc.).</li><li>Provide individual counseling and support services.</li><li>Housing services including assistance with maintenance issues.</li><li>Provide daily living skills training (e.g., medication monitoring and training, cleaning, money management, etc.).</li><li>Perform monthly fire safety inspections.</li><li>Attendance at weekly supervision and staff meetings.</li><li>Remain current with all Agency required compliance documents and trainings.</li><li>Other duties as assigned by the Program Director or Supervisor.</li></ul> Salary: $55,000 &nbsp; Position Requirements Bachelors Degree in Psychology, Rehabilitation, Social Work or other related mental health discipline, plus 2 years experience working in a similar setting and/or working with people with mental illnesses.&nbsp; The individual in this position must have good verbal and written communication skills as well as the ability to make sound judgments regarding client care. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Concern Housing

Service Coordinator

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Where are these roles located within American Express?The&nbsp;U.S. Consumer Services Team&nbsp;is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The US Consumer Services Control Management team’s mission is to help identify, assess, mitigate, and report on Operational Risk to ensure that we deliver on the customer promise for our products and services. The team strengthens our culture and discipline of operational risk management and our ability to execute risk management in everything we do. You could be recruited for a role to serve as a key member in one of our four working groups seen below.<ul><li>Issues, Events &amp; Remediation: Focused on ensuring control management is embedded in the day-to-day operations within our organization. You will be involved in extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.</li><li>Risk ID &amp; Assessment: Focused for building a strong risk management culture throughout the 1st Line of defense by creating and embedding risk awareness throughout people, process and technology. This will enable an optimal customer experience, delivering on our customer promise and address the increasing complexity of the risk and regulatory landscape.</li><li>Specialized Risk Management: Focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.</li><li>Tech Application Controls: Application controls are targeted, customized controls that ensure the integrity of data as it flows into, though, and out of a technology application Integrity of data can include but isn’t limited to data accuracy, completeness, validity, verifiability, and consistency</li></ul>What you’ll bring:We’re looking for Sr Analysts to provide subject matter expertise on Operational Risk topics to ensure AMEX is equipped with in-depth knowledge of risk to manage and mitigate risks, ensuring control management is embedded in the day-to-day operations of our organization.Required Qualifications:<ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>&nbsp; &nbsp; &nbsp;Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>&nbsp; &nbsp; &nbsp;Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>&nbsp; &nbsp; &nbsp; Experience in at least one of the following:</li></ul>oSupporting identification of operational risks throughout business processes and systemsoFacilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are metoSupporting independent control monitoring, including identification of control improvementsoSupporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testingoCompiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causesORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst, Control Management opportunities- US Consumer Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.TheU.S. Consumer Services Teamis responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The US Consumer Services Control Management team’s mission is to help identify, assess, mitigate, and report on Operational Risk to ensure that we deliver on the customer promise for our products and services. The team strengthens our culture and discipline of operational risk management and our ability to execute risk management in everything we do. The objective of USCS's Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.The Senior Manager of Issues, Events &amp; Remediation will focus on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.Responsibilities include:&nbsp;&nbsp;<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Scope &amp; triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Managing investigation and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li><li>Experience in financial services industry</li></ul></li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, Control Management Issues, Events & Remediation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. The Corporate Card Product Management team owns and operates the Amex Card products used by medium, large, and global businesses. The Director of Corporate Card Product Management will report directly to the Vice President team leader, and lead product strategy and execution for the Corporate Card portfolio (Green, Gold, and Platinum Cards). Grounded in the needs of the varied design personas that use these products – which include business owners, procurement personnel, administrators, and individual employees – the Director will set the value prop and forward-looking vision for the Cards and direct all workstreams related to P&amp;L analysis, benefit design, new feature launches, and measurement.&nbsp;The Director of Corporate Card Product Management will:<ul><li>Lead a high-performing team of colleagues&nbsp;</li><li>Use data and competitive intelligence to keep a pulse on Amex’s share of the Corporate Card payments market and identify opportunities for future growth </li><li>Build in-depth understanding of Corporate Card users across all personas through research, customer servicing feedback, and sales insights and ride-alongs</li><li>Structure the vision, strategy, and priorities for Corporate Cards, working in close partnership with leaders in Benefits, Pricing, Operations, etc. – these may include new partner benefits, points earn and redemption, experiential benefits such as Lounge access, and more</li><li>Use visual storytelling such as presentations and user experience demos to create common understanding and inspire the organization</li><li>Submit and rank Corporate Card technology investments, and collaborate with Finance and Analytics on cost-benefit analyses</li><li>Guide project management to introduce new features and benefits, and execute go-to-market</li><li>Steer customer servicing strategy and issue resolution</li><li>Travel occasionally</li></ul>Qualifications:<ul><li>Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork</li><li>Customer-first mentality with previous experience in commercial Card payments and/or a thorough understanding of the competitive landscape </li><li>Evidence-driven strategist who can translate product performance, competitive intelligence, and market insights into hypotheses about how the Card product should be updated or steered</li><li>Flexible, creative problem-solver who puts structure around complex issues </li><li>Communication excellence, both visual/written and verbal; executive presence and comfort in front of audiences of all levels of seniority</li><li>Facility for stakeholder management; ability to communicate vision to varied group of stakeholders, building collaboration and partnership</li><li>Analytical rigor and ability to stress-test team hypotheses’ and uncover root causes</li><li>Financial acumen, including defining business cases, designing tests to validate hypotheses, and measuring results</li><li>Proactive and positive attitude, dedication to building team culture of learning, growth, and development</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

67 Project Management / Professional Services Jobs in Summit, NJ, USA