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18-Jul-2024<h4>MEDscienceLAB Teacher &amp; Program Coordinator</h4>Harvard Medical School 66410BRPosition DescriptionHMS MEDscience’s mission is to address the inspiration gap in STEM education by providing students with opportunities to enhance the necessary 21st Century skills for success in their academic and future careers. Our vision is that all students, regardless of background, education, or zip code, should have equal opportunities in education and the sciences. Our program immerses students in realistic and dynamic simulated medical emergencies that promote teamwork and problem-solving skills. HMS MEDscience engages over 3,600 high school students (including over 1,000 Boston Public School students) through school-year and summer programs. 65% of the students who engage in school-year programming identify themselves as being part of a racial/ethnic group that is underrepresented in medicine. The MEDscienceLAB Teacher &amp; Program Coordinator role is a position for an individual who is eager to teach in our MEDscienceLAB programs, manage the laboratory space, and help strategically grow this arm of the MEDscience Program. This position reports to the Assistant Director of MEDscienceLAB &amp; Forensics and serves on a growing team that is dedicated to the organization's laboratory and forensics science programs. In this role, the lead teacher will co-teach classes in our simulation lab and wet lab spaces. They will also be responsible for preparing all labs, coordinating lab classes and managing equipment needs. They will also be responsible for program coordination for all HMS MEDscienceLAB and MEDscienceLAB Forensics classes. This individual must be a team player excels in a fast-paced, dynamic, and highly interactive environment and who is looking for a challenging opportunity to learn and grow with support. This role will play an important part in a new pilot program, which focuses on preparing 18-25 year-old trainees for entry-level roles in life sciences laboratories. This role will support the Assistant Director of MEDscienceLAB &amp; Forensics in developing and implementing an expanded version of the MEDscienceLAB curriculum that is tailored towards preparing older students for entry-level roles. The teacher must be confident and comfortable in a wet lab space teaching students about the basics of laboratory research and current laboratory techniques such as gel electrophoresis, DNA extraction, PCR, and ELISA. In addition, the teacher will be responsible for ordering reagents and materials, preparing experimental protocols, and setting up the equipment for each session. Our medical simulations require teachers to take on the roles of instructor, attending physician, patient, and/or counselor to students as they diagnose patients (training provided). The teacher must be able to create a welcoming space for students with varying educational needs and should be passionate about making the life sciences accessible to all. &nbsp;Basic Qualifications<ul><li>Bachelor’s degree or equivalent work experience required.</li><li>Minimum of 3 years of relevant experience.</li></ul>Additional Qualifications and Skills<ul><li>1+ years of laboratory experience.</li><li>1+ years experience teaching science.</li><li>Strong foundation of knowledge in biology and genetics.</li><li>Have experience in following lab techniques: ELISA, PCR, gel electrophoresis, preparing dilutions.</li><li>Excellent project management skills with proven attention to detail.</li><li>Demonstrated ability to prioritize and manage multiple demands.</li><li>Exceptional interpersonal skills and a strong team player who enjoys working as part of a “lean team” - pitching in wherever needed.</li><li>Excellent written communication and oral presentation skills. Social media/marketing experience is a plus.</li><li>Experience working in workforce development programs is a plus.</li></ul>Additional InformationThis is a one-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.&nbsp; The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding. The Harvard Medical School is not able to provide visa sponsorship for this position. Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (<a href="https://www.gem.com" target="_blank">https://www.gem.com</a> ?formID=16341e35-cbc6-4904-88a3-09b35763307e) &nbsp;Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Boston Job Code358056 Admin Pro/Indiv Contrib Work FormatOn-Site Sub-Unit------------ Salary Grade056DepartmentMEDscienceUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningIdentity Commitment to Equity, Diversity, Inclusion, and BelongingWe are committed to cultivating an&nbsp;inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values <a href="https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement" target="_blank">https://hms.harvard.edu/about-hms/campus-culture/mission-community-valu…</a>EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-WG1

Harvard University FAS Human Resources

MEDscienceLAB Teacher & Program Coordinator

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.Qualifications: • Bachelor’s degree (BA/BS) or an equivalent combination of education and experience • Minimum of two (2) years’ experience in volunteer coordination, preferably in a health care setting • One (1) year supervisory experience strongly preferred • Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources • Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence • Strength in attention to detail and organizational skills • Program development and implementation skills • Must be able to interact successfully with clients, families and other agencies to present a positive and professional image • Bi-lingual preferred • Previous experience in health care and/or social services setting preferred • Excellent telephone and computer skills • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Ability to travel in community • Ability to take initiative and work independently Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs. • Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Complies with Company policies, procedures and standard practices. • Observes the Company's health, safety and security practices. • Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Uses resources in a fiscally responsible manner. • Promotes the Company through participation in community and professional organizations. • Participates proactively in improving performance at the organizational, departmental and individual levels. • Improves own professional knowledge and skill level. • Advances electronic media skills. • Supports Company research and educational activities. • Shares expertise with co-workers both formally and informally. • Participates in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Meets standards of practice of the Volunteer Services Department. • Recruits volunteers through community networking activities and marketing efforts. • Screens potential volunteers through intake calls and interviews, and in training. • Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles. • Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. • Participates in volunteer-related special events, committees and task force groups. • Maintains records of volunteers, ensuring that all file requirements are met and kept current. • Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG). • Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Volunteer Coordinator-Hospice of Okeechobee

As the coordinator, you will be responsible for investigating complaints and reports regarding potential student conduct policy violations, adjudicating low-level cases for off-campus and on-campus students who violate lesser college policies as listed in the student handbook or other college policies, and consulting with the office of community standards leaders to determine sanctions for students found responsible for violating policies. The individual in this role must be able to counsel individual students regarding their rights and responsibilities, serve on the on-call rotation to respond to emergencies, provide guidance in crisis situations, mediate non-roommate student conflicts, and outreach to students with concerns/conflicts.Minimum Qualifications: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Bachelor’s degree in a related field</li><li>At least one year of relevant experience</li></ul>Preferred Qualifications:&nbsp;<ul><li>Residence life or student disciplinary in higher education experience</li></ul>Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.&nbsp;ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.&nbsp;

Savannah College of Art and Design

Community Standards Coordinator

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Adjunct Faculty – Athletic Training
Employee Classification:&nbsp;Faculty
Institution:&nbsp;Southwest Tennessee Community College
Department: Social and Behavioral Sciences 
Campus Location: STCC - Multiple Campus Locations
Job Summary
This is a part-time, Adjunct Faculty position in the Social and Behavioral Sciences Department. THIS POSTING IS NOT A GUARANTEE OF AN OPEN POSITION. Applications for part-time faculty positions are accepted on a continuous basis and reviewed by the department chair when openings become available. Future teaching assignments are on a term-by-term basis, which may include fall, spring and summer. Postings close yearly on January 31; to maintain your application within the system, you will need to re-apply each year. At the time of application, applicants should be prepared to upload a cover letter, resume/CV, references list, statement of teaching philosophy, &amp; an unofficial transcript. The Adjunct Instructor is responsible for the coordination, planning, preparation, presentation, and evaluation of classroom instruction and related activities. The instructor is responsible for performing assigned teaching duties during the day, evening, or weekend on any Southwest Tennessee Community College campus. The adjunct instructor is responsible for performing assigned duties during the day, evening, or weekend on any Southwest Tennessee Community College campus. At a minimum, the related activities include instruction, academic advising, serving on various committees, and participating in professional activities and organizations. 
Job Duties
<ul>
<li>Prepares and delivers instruction on topics related to sport management and sport administration.</li>
<li>Compiles, administers, evaluates and grades students' class work, laboratory work, assignments, tests, and papers fairly and consistently; and keep students informed about their progress through the prompt grading of papers and other work.</li>
<li>Develops curricula and instructional material such as syllabi, homework assignments, and handouts.</li>
<li>Maintains office hours for students seeking academic advice, assists in student recruitment and retention; and assists students with course-related problems outside of the classroom.</li>
<li>Maintains accurate student attendance records, grades, and other required records in compliance with federal FERPA regulations.</li>
<li>Attends all faculty meetings, college assemblies, professional development and orientation activities, and other meetings as called by the President, Dean or Department Chair.</li>
<li>Keeps abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.</li>
<li>Participates in departmental and college committees; and provides outreach service to the community.</li>
<li>May perform other duties as assign by Department Head/Dean.</li>
</ul>
Minimum Qualifications
<ul>
<li>Master’s degree in the teaching discipline or master’s degree in another discipline with 18 hours of graduate work in the teaching discipline. 
</li>
<li>Minimum two (2) years teaching experience in higher education or one (1) year teaching experience and three (3) years employment in the field. 
</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of current teaching and learning strategies to facilitate student-centered learning; experience interacting successfully with an ever-growing student population. 
</li>
<li>Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. 
</li>
<li>Ability to integrate technology into course delivery. 
</li>
<li>Ability to communicate information and ideas in writing so others will understand. 
</li>
<li>Willingness and flexibility to teach classes using various instructional delivery methods at any of the six locations. 
</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
Southwest Tennessee Community College&nbsp;is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

Motlow State Community College


      Adjunct Faculty – Sports Management
    

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN Care Coordinator

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!SIGN ON BONUS AVAILABLE! BENEFITS DAY 1! Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN, Care Coordinator - Good Shepherd Hospice

Title: Director of Small Business Development Center
Institution:&nbsp;Jackson State Community College
Job Summary
The Director TSBDC at JSCC will oversee the operations, budget, and strategy for the TSBDC in compliance with the TSBDC-JSCC Annual Contract and the TSBDC Strategic Plan. The incumbent is responsible for the delivery of TSBDC programs to individuals, businesses, and organizations throughout the TSBDC at JSCC’s territory. To effectively deliver services to a territory of this size, the director will oversee the offices and staff at the primary office in Jackson, Madison County. Overseeing the public outreach arm of JSCC, the Director supports the host institution through direct and indirect involvement in JSCC programs. The Director is required to travel throughout the service area and is responsible for establishing relationships with stakeholders in the new territory, maintaining existing partnerships in our traditional territory, ensure a positive and impactful presence from the TSBDC and JSCC in business communities throughout the territory and perform other related tasks and special projects as assigned.
Job Duties
<ul>
<li>35% - Develop and deliver business-oriented training programs (seminars/workshops) to future and current business owners. Approximately 40 per year ranging from 3 hours to 6.5 hours. Includes identification of relevant business topics, drafting curricula, development of training materials and presentations, delivering training, and following up with additional information, as needed, to attendees. Provide technical assistance that includes one to one consulting and the associated research to future and current business owners on business-related topics. Examples include but are not limited to: – the disciplines of accounting, finance, marketing – operations, new venture creation, e-commerce, international trade – human relations, and general research - All technical assistance must be delivered in accordance with TSBDC and SBA guidance  – Regulatory guidance including codified processes and procedures.  – successful completion of a training program with certification, to confirm competency to perform counseling Maintain a working knowledge of, and incorporate business support programs at the local, state, and federal level to include but not limited to Chambers of Commerce, Community Development Corporations, economic development entities, SBA resources, lenders, incubators, accelerators, investor networks, contracting enhancers such as Hubzone and distressed designations, non-compete community development block grants, etc. that are applicable to the given county. Acquire and maintain the operational database skillset required to interface, modify, and query CenterIC, the TSBDC’s proprietary SQL-based storage database. The database contains client files, counseling records, training information, and related information regarding our operations. All service centers are required by our contract, to use this database. Ensure counseling, training, events, professional development and impact is documented thoroughly and accurately in CenterIC.  – Enter information into the CenterIC database as well as verify the entries of other staff  – Ensure training, counseling, professional development, and client information is maintained in accordance with TSBDC and SBA guidance. - (Essential)</li>
<li>20% - Establish and maintain partnerships with local organizations such as the Chambers of Commerce, educational institutions, government entities, and peer organizations.  Ensure customers and clients are referred to appropriate organizations for assistance when required.  Establish and maintain referral lists based on the capabilities of the counterpart entities.  Actively engage in marketing and public relations activities to promote awareness and engagement between the TSBDC and stakeholders.  – Stakeholders include but are not limited to bankers, political figures, government agencies, business owners, economic development entities, local media, and civic organizations. - (Essential)</li>
<li>10% - Recruit, hire, train, and supervise qualified, motivated personnel to support the delivery of the TSBDC’s operational and strategic goals.  Support the capabilities development within the TSBDC organization through continual process review and improvement.  – includes organizational evolution, a range of analysis, and the development and execution of projects and programs that allow the TSBDC to more efficiently meet its goals.  – includes projects and programs to build capabilities to address new needs.  Support the development of center staff through mentorship and professional development opportunities.  – includes professional development classes and webinars, networking opportunities, and assigning functional responsibilities and projects that aligns with their aptitudes and career goals.  - (Essential)</li>
<li>20% - Assist in the continued evaluation, update, and execution of the organization’s Strategic Plan. Ensure organizational goals are prioritized and both effectively and efficiently delivered.  Develop and execute strategies localized for the Service Center’s regional stakeholders, which may include strategic planning at the Service Center level. Examples include: – marketing, data management, and customer management strategies have been designed and are being implemented.  Prepare monthly, quarterly, semiannual, and annual financial and performance reports per TSBDC and SBA guidance and TSBDC-JSCC contractual requirements to the TSBDC Lead Center and Associate Dean as appropriate Research and apply for grants relevant to economic and business development within the TSBDC at JSCC’s nine county region. Direct the effective and efficient operations of the TSBDC at JSCC Service Center that includes, but is not limited to, training, counseling, audits, compliance, scheduling, marketing, community outreach, partnerships, and support of business-related JSCC activities such as business plan competitions. - (Essential)</li>
<li>10% - Ensure administrative policies and procedures are followed.  Develop localized policies, procedures, and programs to ensure TSBDC strategic objectives are achieved within the local scope.  Review and act on client feedback as appropriate to facilitate continual process and service improvement.  - (Essential)</li>
<li>5% - Address budget and personnel concerns as needed.  – perform a budget revision based on alterations to budgeted versus actual expenses.; i.e. changes in staff levels  – develop the annual budget for the facility – mentor and counsel staff regarding performance; address conflicts as needed - (Marginal)</li>
</ul>
Minimum Qualifications
Bachelor's degree in accounting, business administration, economics, finance or other business related field required or related field from a regionally accredited institution. Experience developing and managing a budget. Experience developing a business plan. Progressively responsible business experience required.
Preferred Qualifications
Master’s degree in accounting, business administration, economics, finance or other business related field required or related field from a regionally accredited institution preferred. Accounting/finance experience preferred. Higher education experience preferred.
Knowledge, Skills, and Abilities
Knowledge of best practices in an accounting/finance department. Must be able to comprehend and interpret policies, procedures, and regulations and to communicate effectively in both oral and written form. Have the ability to manage and provide team leadership and ability to provide vision and strategic direction while being able to convey this to those that report directly to this position. Excellent organizational, interpersonal, oral, and written skills. Ability to build relationships, communicate effectively and work in a diverse environment. Working knowledge of accounting computer systems and Microsoft Excel.
Pay Rate: $54,085 - $67,607 Annual salary depending on eligible experience which is defined by the current compensation plan.
Exempt
Open Until Filled: Yes. For best consideration apply by August 13, 2024.
Special Instructions to Applicants:
To be considered for this position we require an attached resume, cover letter, and unofficial transcripts.&nbsp; &nbsp;
A completed satisfactory background check will be required before hire.&nbsp;


      Director of Small Business Development Center
    

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The Hospice RN is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN, Care Coordinator (SIGN ON BONUS)

10-Jul-2024<h4>Customer Service Center Representative</h4>Campus Services 66212BRJob SummaryThe Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines:&nbsp; Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing. The Customer Service Representative (CSR) is responsible for providing optimal customer service support to all members of the Harvard community. Customer Service is provided in person, over the phone, by email and via several product-specific websites.&nbsp;&nbsp; The CSR handles routine as well as complex and specialized requests from customers which include Schools, Departments and individual students, faculty, staff and other university affiliates. &nbsp;Position Description<ul><li>Primary contact for Parking Services, HU Housing, CommuterChoice and ID card services information to Harvard University affiliates via walk-in, phone, email, as well as product-specific websites.&nbsp; Notary Public services provided by appointment.</li><li>Advise customers on eligibility for the issuance and distribution of ID cards.&nbsp; Process ID card orders (bulk printing or individual); performs validation, image capture and printing of photo ID cards.&nbsp; Process lost ID card fees.,&nbsp; Under direction of management, assist with special projects such as processing orders for non-photo ID cards (i.e. access cards, re-writeable and vanity cards) and perform image capture and printing at offsite events.</li><li>Assist customers with commute planning; issuing and processing parking permits, parking access credentials for short term, annual and event parking; parking permit replacements, parking permit cancellations, parking violation payments, and claim check retrievals for towed vehicles. Process payments for permit and parking violations and parking violation appeals. Under direction of management, assist with special projects (i.e. Email communications, parking relocations and wait list fulfillment, etc.).&nbsp; Process applications and payments for individuals and groups during the annual permit renewal process.&nbsp; Coordinate daily customer support and troubleshooting with parking services field operations staff.</li><li>Assist customers who are prospective tenants with HU Housing portfolio and program information.&nbsp; Act as resource for customers with off campus and alternate resources. Interface with landlords, real estate brokers, and Harvard Affiliates to assist with the off-campus listing process for non-Harvard owned apartments. Process monthly apartment payments and data entry into HU Housing tenant ledger.</li><li>Assist customers who are interested in alternate commuting options with CommuterChoice program information.&nbsp; Act as a resource for customers with alternate resources including Mass Transit, trip planning, Blue Bikes, ZipCar, EV charging options and carpooling. Under direction of management attend employee orientations and special events to promote Commuter Choice programs.</li><li>Act as Notary Public to provide services to Harvard affiliates (Notary commission fee paid by Harvard)</li><li>Reconcile all daily transactions and receipts (cash, check, credit card, payroll and term bill transactions) processed for Parking, HU Housing and ID Card Services.</li><li>The Campus Service Center is a University wide resource and staff must be capable of problem solving and facilitating resolution of service issues for customers regardless of whether the resolution is under direct CSC control. &nbsp;Trouble shoot issues related to people data systems (human resources, student, university directory), access control, university privileges, Crimson Cash and meal plans, CSC products, software, data feeds and equipment.</li><li>Maintain accuracy and security of all identity and confidential information; maintain security of all equipment and supplies ensuring equipment is shut down and all confidential paperwork and security sensitive and valuable supplies/products are secured on a nightly basis.</li><li>&nbsp;Perform related duties as required.</li></ul>Basic Qualifications High school graduate or equivalent with some higher level business training and three or more years of related customer service experience.&nbsp; Must have excellent customer service skills; positively believing that the customer comes first. Must have outstanding professional communication, technical and analytical skills. Must have experience working with the public and ability to manage sensitive conversations when necessary. Additional Qualifications and Skills<ul><li>High School graduate or equivalent required.&nbsp; College degree preferred.</li><li>Must be able to give and receive positive and negative feedback.&nbsp; </li><li>Strong willingness to learn a variety of University systems and keep current with policies and procedures of the services provided by the Campus Service Center.&nbsp; </li><li>Exceptional team player and ability to work with a wide variety of customers</li><li>Detail-oriented and capable of multi-tasking, while always keeping management informed and following tasks through to successful completion.</li><li>Flexible and with the ability to adjust priorities as needed and to easily move from one duty to another. </li><li>Willing to work alternate schedules or overtime during peak demand.</li><li>Ability to apply for and be commissioned by the Commonwealth as a Notary Public</li><li>Technical aptitude to learn new software applications as needed.&nbsp; </li><li>Previous experience in a university setting and knowledge of Boston and Cambridge preferred.</li></ul> Technology Skills Required:<ul><li>Microsoft Office Suite (Word, Excel, Outlook, One Drive)</li><li>Experience with Yardi (apartment rentals and leasing management), T2 Flex (parking software), SalesForce (CRM), PhotoShop and CBord (ID Software) a plus.</li></ul>Working ConditionsEmergency Status Designation:&nbsp; Critical Operations Personnel The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403033 Staff Assistant III Work FormatOn-Site Sub-UnitTransportation Salary Grade053Department103742Union55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningEducation, Employment, IdentityScheduleMonday-Friday 8am-5pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

Customer Service Center Representative

Payment Center Customer Service RepPlease note that we do not offer visa sponsorship for this position.Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group.&nbsp; You will empower customers by providing information, help to solve important issues, and collaborates with the team to reach our full potential and achieve results. &nbsp;You will build skills that allow you to complete first-call resolution by having experience in call handling and payment processing.&nbsp; Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.Responsibilities:Identifies, understands, and interprets customer needs, responding to a variety of questions (e.g. payment related statuses, requirements needed, policy value inquiries, product structure etc.) from a diverse group of agents, policyholders, and customers, in a high-volume inbound call environment, and implements resolutions in a way that provides quality customer service with urgency and caring curiosity.&nbsp;Navigates multiple technology systems (e.g. mainframe, CRM, SalesForce, Five9, etc.) to research customer questions and concerns, notate the policy after each interaction, and submit work items (e.g. disbursement of money, requests, payments, etc.) to accurately service the variety of transactions that occur over the lifetime of a customer.&nbsp;Processes payment-related transactions (e.g. inbound payments and disbursements on life and annuity policies) in accordance with expectations and is able to meet standards on quality, timeliness, and accuracy. &nbsp;Utilizes significant product knowledge (e.g. legacy product knowledge, life insurance, annuity) to guide and educate agents on both simple and complicated requests (e.g. submitting applications, offering options, self-service, how to use technology or processes, etc.), asking questions to provide information relevant to the customer’s wants and needs.Factors that lead to success:Customer Focus: You get excited, and feel rewarded in helping peopleDetailed-oriented with a focus on quality and timeliness: You are proud of providing quality work in a timely mannerResiliency: You quickly adapt to business needs (new information/processes, pivoting from one task to another) under pressure, bouncing back from setbacks easilyNimble Learner: You are naturally curious and eager to learn with the ability to navigate ambiguity to arrive at the answer, even when not all the information is readily availableSelf-Development: You take ownership of issues and instill confidence in the caller while collaborating across multiple departmentsDemonstrate Self-Awareness: You are empathetic and intuitively relate to othersCommunicates effectively/Interpersonal Savvy: You can clearly convey your message verbally and written and demonstrate strong listening skills with customers and internal teammates&nbsp;Tech-savvy: You are great at multi-tasking in a fast-paced environment and are computer savvy (web searches, MS Office and Mainframes)Collaborative: You easily build positive, professional relationships with our customers and internal stakeholdersThinks critically: &nbsp;You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and changeMinimum Qualifications:<ul><li>Associates degree or higher (preferred)</li><li>You have 2+ years of professional work experience interacting with customers</li><li>Basic ability to read and interpret information</li><li>Perform arithmetic, ratios, rates and percentages</li></ul> What You’ll Find at National Life Group<ul><li>Competitive pay (starting at $22/hr.) and outstanding health, wellness, and insurance benefits</li><li>Genuine opportunities for growth and career advancement</li><li>Full tuition sponsorship&nbsp;for completing your undergraduate and graduate degrees with University Arizona World Campus; additional $5K in annual tuition reimbursement</li><li>Paid time off and holidays</li><li>40 hours of community service hours annually</li><li>A culture committed to inclusion and diversity</li></ul>Environmental:<ul><li>Work schedule hours: Monday-Friday 8am-7pm ET (9a-6p CT) Monday-Friday</li><li>Structured schedule, with built in breaks</li><li>Time spent on the phone speaking with customers and processing customer and agent requests</li></ul><h6>The starting rate listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

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