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<h4>System Engineer</h4>Time type: full timePosted on: May 31, 2024Job requisition id: R3561What we needSymbotic is seeking aSystem Engineerto run our system control center to ensure critical issues are communicated to the cross-functional teams to ensure best system performance. You will drive CI (continuous improvement) and troubleshooting projects by identifying root cause issues and partnering with cross-functional teams to drive execution of performance criteria of the system.&nbsp;What we doThe System Engineer is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance. What you’ll do<ul><li>Monitor health of the automated adapters, vertical lifts, and automated robotic vehicles.</li><li>Responsible for the troubleshooting of advanced system and operational issues.</li><li>Communicating technical concepts clearly and concisely to site teams and customers.</li><li>Document and report issues to engineering teams and work with them on a solution.</li><li>Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and other IT problems.</li><li>Ability to step in and effectively backfill key Symbotic on-site roles.</li><li>Partner heavily with customers and other internal and external clients. </li><li>Assist in escalation as required to support teams to solve production impacting problems.</li><li>Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution, in a context of change focused on production.</li><li>Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.</li></ul>What you’ll need<ul><li>Bachelor’s degree in electrical or software Engineering, Computer Science, Automation Engineering or related discipline; or equivalent work experience.&nbsp;</li><li>Minimum of 2 years’ experience with automated systems.</li><li>Brings experience and ability to learn; PLC (Allen Bradley, Siemens), Robot (ABB), and Software languages such as; SQL, Linux, Python.</li><li>Excellent hands-on experience with assembling, operating, and troubleshooting robotics and electro-mechanical systems.</li><li>Being able to work under pressure and in an environment of changing priorities.</li><li>A desire to learn new equipment and assist team members as needed.</li><li>A high sense of urgency.</li></ul>Our Environment&nbsp;<ul><li>Employees must have a valid driver’s license and the ability to drive and/or fly to clients and other customer locations. </li><li>The employee is responsible for owning a credit card and managing submitting their expenses for reimbursed on a bi-weekly basis to Symbotic. </li><li>The employee is frequently required to walk and reach with hands and arms. </li><li>The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl. </li><li>The employee must regularly lift and/or move up to 50 pounds. </li><li>Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.   </li><li>If the site location is in construction, or as otherwise requiredin accordance with the applicable safety requirements for the work environment, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).</li><li>There will be steep stairs to climb into the structure. </li><li>You may be required to routinely walk up and down stairs to navigate the automation structure.</li><li>You will regularly be near railings that are high off the ground. </li></ul><ul><li>Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. </li></ul>#LI-IB1#LI-Onsite Apply Now

Symbotic

System Engineer

<h4>Technical Support Engineer (Breakpack)</h4>Time type: full timePosted on: June 21, 2024Job requisition id: R3645What we needSymbotic is seeking a Technical Support Engineer will play a hands-on role in proper operations of theSymbotic system at our Clients’ sites. The qualified candidate will be responsible for receiving, prioritizing, documenting and actively resolving end user help requests. The candidate will also assist in problem resolution that is involved with the operations.What we doThe Technical Support Team is part of the Technical Customer Support Organization. The team is responsible for our system stand-up and continued operation inside our clients’ sites. The teams work together to enhance the client relationship by providingtimely feedback and response to issues/concerns and finding solutions. Technical Support Teams encompass all aspects of our system from controls and electrical, to software and networking; if it’s production-impacting, Technical Support will be responsible for solving the scenarios at hand.What you’ll do<ul><li>Evaluate documented resolutions and analyze trends for ways to prevent future problems.</li><li>Field incoming help requests from end users through a variety of avenues such as: telephone, email, Skype as well as Cases via Online CRM.</li><li>Apply diagnostic utilities to aid in troubleshooting.</li><li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>Identify and learn appropriate software and hardware used and supported by the organization.</li><li>Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.</li><li>Test fixes to ensure problem has been adequately resolved.</li><li>Perform post-resolution follow-ups to help requests.</li><li>Develop help sheets and knowledge base articles for end users.</li><li>Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure.</li><li>Willing to provide on-call support coverage for customers.</li></ul><ul><li>Other duties as assigned.</li></ul>What you’ll need<ul><li>Bachelor’s degree in Controls Engineering or a directly related field.</li><li>Exceptional customer service orientation for both internal and external customers.</li><li>Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.</li><li>Experience with VMWare or other server/desktop virtualization platforms and management.</li><li>Experience with Server and Storage Array hardware and Active Directory.</li><li>Experience with TCP/IP based networks, protocols and troubleshooting.</li><li>Experience with tools such as packet sniffers, network probes, command line debug.</li><li>Experience with Window OS and Linux patching.</li><li>Good command of Linux shell and scripting.</li><li>Extensive application support experience – either in office, in field or both.</li><li>Experience using SQL with ability to create and/or modify SQL scripts.</li><li>Can demonstrate effective and disciplined troubleshooting problem solving methodologies.</li><li>Strong documentation skills.</li><li>Proven analytical and problem-solving abilities.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li></ul>Plus<ul><li>Previous controls design experience creating GUIs and HMIs using appropriate software packages.</li><li>Experience with ISC DHCP, BIND and server BIND configuration.</li><li>Motion control including tuning, programming and debugging of servos and VFDs.</li><li>Allen Bradley ControlLogix Processors.</li><li>Additional programming languages or PLC environments, such as Ladder Logic, Structured text, Function block, SFC, C.</li><li>Scripting languages and data log analysis.</li><li>Experience with Window OS and Linux patching.</li></ul>Our Environment<ul><li>Ability to travel in North America up to 60% initially, travel requirement will be reduced to 10% to 20% after initial training period.</li><li>Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.</li><li>The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis.</li></ul>#LI-MS1#LI-Remote Apply Now

Technical Support Engineer (Breakpack)

<h4>Advanced Industrial Controls Engineer</h4>Time type: full timePosted on: May 30, 2024Job requisition id: R3547What we needWe are looking for an Advanced Industrial Controls Engineer to join our Industrial Automation team within our Industrial Controls organization. This position will report to the Manager, Industrial Controls Engineering and will play an important part in driving the execution of the PLC (Programmable Logic Controllers) development and implementation. The ideal candidate is customer driven and proactive fetching information and discuss with the end user.What we doThe Industrial Automation team is part of the Industrial Controls organization which develops products for our warehouse automation systems. With a proven track record in industrial control specification, design implementation, standard engineering practices and documentation; their mission is to research new platforms, utilize advanced hardware, and push the limits of technology to build a world-class automation platform that minimizes development time, reduces commissioning time, and eliminates unplanned downtime. What you’ll do<ul><li>Elaborate, define, and plan technical work from well-defined objectives, validating requirements with internal and external stakeholders.</li><li>Lead the execution of test strategies, execute test plan, generate test reports, and demonstrate compliance with requirements.</li><li>Independently execute technical work, which may involve the technical supervision of other resources.</li><li>Autonomous and self-driving, requiring minimal supervision.</li><li>Lead improvement initiatives, review and approve technical solutions within existing architectures.</li><li>Coach and develop lesser experienced employees.</li><li>Provide new control system functionalities and modify existing solutions which includes PLC and HMI.</li><li>Collaborate with Release management and perform PLC and HMI updates for the customer, on-site or remotely.</li><li>Support Customers to address unforeseen issues and Production Sites.</li><li>40% Travel Required - Various customer locations (Canada and United States).  </li></ul>What you’ll need<ul><li>Bachelor’s degree in Electrical Engineering,Controls Engineering or Automation Engineer or Computer science or in a related discipline.</li><li>Knowledge of Power Systems to design drive controls.</li><li>Experience with AC/DC Drive Control Architecture.</li><li>5+ years of experience in automated systems engineering- Design &amp; Implementation of Industrial Control systems using PLCs, HMIs, and Drives.</li><li>5+ years of Programming PLCs, HMIs, and related equipment for Industrial Control Systems.</li><li>5+ years’ experience with automated systems engineering.</li><li>Advanced experience programming Rockwell PLC’s (ControlLogix, GuardLogix).</li><li>Advanced knowledge of Industrial networks.</li><li>Experience developing and programming Human Machine Interface (Ignition 8, FactoryTalk ME/SE).</li><li>Able to understand and read electrical and mechanical schematics.</li><li>Strong background in troubleshooting complex automated system.</li><li>Experience with JIRA and agile methodology is a plus.</li><li>Having experience of organizing a team and prioritizing tasks.</li><li>Knowledge in Inductive Automation products is a plus.</li></ul>Our Environment<ul><li>Up to 40% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.</li><li>The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.</li></ul>#LI-DW1#LI-Remote Apply Now

Advanced Industrial Controls Engineer

<h4>Manager, Software Engineering - Routing</h4>Time type: full timePosted on: May 13, 2024Job requisition id: R3477What we needSymbotic is looking for people who thrive in a fast paced, solutions oriented and creative environment. The Core Software Systems Team at Symbotic is looking for a Software Engineering Manager to lead the Routing Team. The candidate must understand the importance of fostering a strong team environment and have the ability to develop trusting relationships with their team members. We are looking for people who thrive in a creative, collaborative and agile development environment.What we doThe routing algorithm is one of the core technology advancements that unlock future productivity improvements for the mobile robots and the Symbotic System overall. Our routing team has already enabled 20-25% productivity improvement in the system to date and our engineers continue to push the boundaries of what is possible. The Routing team is part of the Robot Perception and AI team, which is responsible for building our major robot – Symbot.What you'lldo<ul><li>Own the complete software development lifecycle; defining, prioritizing, designing, and leading implementation and testing of new features within a fast paced, Agile environment.</li><li>Manage the day-to-day activities of the engineering team and ensure project plans and delivery commitments are met.</li><li>Manage department resources, staffing, mentoring, and enhancing to maintain a best-in-class engineering team. Hold regular 1:1s with the team.</li><li>Promote and instill best practices in software engineering development.</li><li>Collaborating with other engineering teams on planning, design and development for releases</li><li>Coach, mentor, and lead a diverse group of software engineers, helping them to grow technically and professionally&nbsp;</li><li>Help attract and develop top tier talent through recruitment activities and workforce development</li></ul>What you'll need<ul><li>A minimum of Bachelor’s degree in a related discipline (i.e. Computer Science, Electrical Engineering, Mechanical Engineering, Mathematics, etc.)</li><li>10 years of experience in Software Development</li></ul><ul><li>Minimum of 5 years spent as a team lead or manager of software development</li><li>Proven ability to deliver high-quality, reliable code implemented on schedule</li><li>Experience leading teams in an Agile development environment</li><li>Knowledge of Object Orienteddesign. C++ or .NET technologies including C#, WCF and Entity Framework preferred.</li><li>Experience with path planning algorithms and multi-agent control</li><li>An understanding of API design and architecture, distributed back0end systems and microservices, or containerization / virtualization</li><li>Excellent written and verbal communication skills.</li></ul>#LI-JT1#LI-Onsite Apply Now

Manager, Software Engineering - Routing

<h4>Technical Program Manager, Engineering Operations</h4>Time type: full timePosted on: July 12, 2024Job requisition id: R3542What we needWe are seeking an experienced Technical Program Manager of Engineering Operations to join our team. You will be responsible for overseeing and managing complex, multi-disciplinary projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning. Your proven track record in project management within robotics, automation, or related high-tech fields will be critical. You will utilize your strong technical expertise and excellent problem-solving skills to drive innovation and operational efficiency. Additionally, your ability to communicate effectively with cross-functional teams and senior management will ensure that projects enhance technological advancement and support sustainable business growth.What we doAt Symbotic, our Engineering Operations team is at the forefront of technological integration and operational excellence. We oversee a vast array of complex projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning. Our mission is to streamline and enhance the efficiency of our engineering processes, ensuring robust delivery of innovative solutions that drive the future of automation and robotics. We lead with strategic oversight, ensuring that every project not only aligns with our technological ambitions but also supports our overarching business objectives.What you’lldo<ul><li>Monitor and manage workload for large division within Symbotic engineering working daily with engineering leadership (CTO, SVP, VP).</li><li>Define, track and prioritize team sprints ensuring compliance of work tickets and development process; manage and report to leadership team KPIs and overall execution.</li><li>Oversee change management implementation for teams, quality of test execution and readiness for deployment to production.</li><li>Lead the post-production audit to validate system deliverable performance against technical requirements and production site metrics.</li><li>Coordinate with team on root-cause investigations and corrective action implementation for issues and problems incurred in production or that cause site downtime.</li><li>Work with team leads to drive issues to closure and coordinate adoption of new features and development updates.</li><li>Ensure all Jira tickets are prioritized, driven, and closed with clear actions, owners, and dates. Make the news not just report the news.</li><li>Identify technical issues that could affect the program success and help the team navigate them. </li><li>Facilitate cross-functional meetings and regularly communicate initiative status to teams and senior management. </li><li>Work closely with engineering managers and leads, product managers/owners, to ensure rapid execution and on time, high quality delivery for the system.</li><li>Foster a culture focused on transparency, speed of decision-making, and a synchronized partnership with cross-functional teams. </li></ul><ul><li>Ensure rapid execution and on time, high quality delivery of complex programs.  </li><li>Interact with and motivate talented engineering teams across multiple locations, harness their high energy to deliver high quality products.</li><li>Continuously challenge and improve our internal processes to find efficiencies. </li><li>Continuously challenge and improve our way of working by implementing new standards, processes and procedures that streamline interactions and communication across teams. </li></ul>What you’llneed<ul><li>8+ years of experience, with 5+ years of technical project management experience.</li><li>Minimum of a Bachelor’s degree in engineering.</li><li>Demonstrated leadership experience coordinating technical development across large engineering organization (50+ persons teams).</li><li>Proficient in analyzing data and reporting key results at executive level.</li><li>Technical background in following is a plus – Robotics, Automation Technology, Automated Warehouse / DC Systems, Mobile Robots / Perception / AI, Software Engineering, IT, Hardware Engineering, Industrial Controls</li><li>Highly experienced with full product development lifecycle from inception through delivery and service support to customer.</li><li>Industry experience with project management, data and visualization tools (e.g. Jira, Tableau, Qlik).</li><li>High potential engineering lead: fast learner, key contributor, strong work ethic, high energy and potential to take on increased scope of engineering management responsibility.</li><li>Experience using Jira, organizing, and writing tickets.</li><li>Experience writing SQL queries.</li><li>Experience facilitating dynamic meetings, coordinating among high energy participants, and directing towards productive results. </li><li>Excellent written and verbal communication skills, ability to clearly articulate program information to any level of the company. Ability to effectively present and drive program deliverables to CTO and staff.</li><li>Experience with agile methodologies. </li><li>Experience with problem solving methodologies. </li></ul><ul><li>Experience defining releases, identifying risks, and controlling scope.</li><li>Experience with using metrics and data analysis to support or drive the right or most beneficial process improvements. </li><li>Proven ability to work in a fast-paced environment, willingness to adapt to change and proceed on decisions made with varying levels of uncertainty. </li><li>Ability to build and manage cross functional relationships.</li><li>Advanced degree in related engineering or business management fields is a plus.</li><li>Experience with industrial/robotic automation is a plus.</li><li>Experience with high tech manufacturing is a plus.</li><li>Experience with rapid growth companies is a plus.</li><li>PMP Certification is a plus.</li></ul>#LI-AH1#LI-Hybrid Apply Now

Technical Program Manager, Engineering Operations

<h4>Senior Industrial Controls Engineer</h4>Time type: full timePosted on: April 02, 2024Job requisition id: R3286What we needWe are looking for a Senior Industrial Controls Engineer to join our Industrial Automation team within our Industrial Controls organization. This position will report to the Manager, Industrial Controls Engineering and will play an important part in driving the execution of the PLC (Programmable Logic Controllers) development and implementation. The ideal candidate is customer driven and proactive fetching information and discuss with the end user.What we doThe Industrial Automation team is part of the Industrial Controls organization which develops products for our warehouse automation systems. With a proven track record in industrial control specification, design implementation, standard engineering practices and documentation; their mission is to research new platforms, utilize advanced hardware, and push the limits of technology to build a world-class automation platform that minimizes development time, reduces commissioning time, and eliminates unplanned downtime. What you’ll do<ul><li>Elaborate, define, and plan technical work from well-defined objectives, validating requirements with internal and external stakeholders.</li><li>Lead the execution of test strategies, execute test plan, generate test reports, and demonstrate compliance with requirements.</li><li>Independently execute technical work, which may involve the technical supervision of other resources.</li><li>Autonomous and self-driving, requiring minimal supervision.</li><li>Lead improvement initiatives, review and approve technical solutions within existing architectures.</li><li>Coach and develop lesser experienced employees.</li><li>Provide new control system functionalities and modify existing solutions which includes PLC and HMI.</li><li>Collaborate with Release management and perform PLC and HMI updates for the customer, on-site or remotely.</li><li>Support Customers to address unforeseen issues and Production Sites.</li><li>40% Travel Required - Various customer locations (Canada and United States).  </li></ul>What you’ll need<ul><li>Bachelor’s degree in Electrical Engineering,Controls Engineering or Automation Engineer or Computer science or in a related discipline.</li><li>Knowledge of Power Systems to design drive controls.</li><li>Experience with AC/DC Drive Control Architecture.</li><li>8+ years of experience in automated systems engineering- Design &amp; Implementation of Industrial Control systems using PLCs, HMIs, and Drives.</li><li>8+ years of Programming PLCs, HMIs, and related equipment for Industrial Control Systems.</li><li>8+ years’ experience with automated systems engineering.</li><li>Advanced experience programming Rockwell PLC’s (ControlLogix, GuardLogix).</li><li>Advanced knowledge of Industrial networks.</li><li>Experience developing and programming Human Machine Interface (Ignition 8, FactoryTalk ME/SE).</li><li>Able to understand and read electrical and mechanical schematics.</li><li>Strong background in troubleshooting complex automated system.</li><li>Experience with JIRA and agile methodology is a plus.</li><li>Having experience of organizing a team and prioritizing tasks.</li><li>Knowledge in Inductive Automation products is a plus.</li></ul>Our Environment<ul><li>Up to 40% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.</li><li>The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.</li></ul>&nbsp;#LI-DW1#LI-Remote Apply Now

Senior Industrial Controls Engineer

<h4>Director, Mechanical Engineering</h4>Time type: full timePosted on: July 10, 2024Job requisition id: R3445What we needWe are seeking a Director of Mechanical Engineering who specializes in industrial robotics and automation. The ideal candidate will be an expert in mechanical engineering with a track record of leading successful projects in system design and integration. This role requires strong leadership capabilities, strategic decision-making, and the ability to effectively manage complex projects and vendor relationships to uphold high standards of innovation and quality in a dynamic environment.What we doThe Mechanical Engineering team, as part of the larger Hardware Engineering group, is at the forefront of designing and developing state-of-the-art mechanical solutions for industrial automation. We focus on the creation of large-scale capital equipment, integrating advanced robotic systems and mechanical structures tailored for robust industrial applications. Our engineers, guided by a seasoned leadership, are deeply involved in the entire lifecycle of product development—from conceptualization to deployment—ensuring that our innovative designs meet practical, real-world needs. We prioritize cross-functional collaboration, continuously refine our engineering processes, and uphold high standards in mechanical design to align with the strategic goals of the company and the evolving demands of the market.What you’ll do<ul><li>Direct a group of mechanical designers, engineers, and managers who develop state-of-the-art large-scale capital equipment for the industrial automation market. </li><li>Allocate mechanical design and engineering resources based on business priorities to optimize the efficiency and effectiveness of the completion of projects. </li><li>Mentor staff and provide technical direction in the execution of significant, large-scale engineering projects dealing with robotics, mechanisms and mechanical structures. </li><li>Develop and continuously improve mechanical engineering processes and best practices while ensuring strict adherence throughout the department. </li><li>Identify organizational strengths and weaknesses and take proactive measures to ensure that the department is prepared for future growth. Identify necessary training, develop mentoring relationships, and hire additional staff to ensure the future success of the organization.</li><li>Act as a project leader, contributor, or reviewer on projects when needed/available. </li><li>Work with and support cross-functional teams to ensure the successful launch of new features or products. </li><li>Manage critical vendor relationships involved in both the design as well as the manufacturing aspects of automation system delivery.</li><li>Up to 25% travel.</li></ul>What you’ll need<ul><li>BS degree or higher in Mechanical Engineering.</li><li>15+ years or relevant work experience, with at least 5 years in a leadership or directorial capacity.</li><li>Industrial robotics, automation, and material handling experience is strongly preferred.</li><li>Ability to work well under pressure while managing a team of engineers and mechanical designers on multiple, simultaneous projects to meet critical customer-based deadlines. </li><li>Depth of experience to select and integrate motors, sensors, actuators, materials, power transmission components, etc. </li><li>Proficiency with SolidWorks is desired, as well as ability to assess CAD tool selection.</li><li>Proficient skill in engineering analysis and calculations critical to product design for automation equipment and robotics.</li><li>Proficient in workmanship standards for documentation that supports both fabrication and inspection; experience driving best practices in this area.</li><li>Adept at project organization, planning, and prioritization.</li><li>Strong mechanical intuition and hands on approach to conceptualizing and prototyping.</li><li>Ability to communicate effectively, both verbally and in written.</li><li>Desire to take initiative and thrive in a fast-paced environment is essential.</li></ul>Our Environment<ul><li>Up to 25%of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.</li><li>The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.</li></ul>#LI_AH1#LI-Onsite Apply Now

Director, Mechanical Engineering

<h4>Principal Software Engineer - Fleet Operations</h4>Time type: full timePosted on: July 11, 2024Job requisition id: R3685What we needSymbotic is looking for a Principal Software Engineer to join our Fleet Operations team. You will play a hands-on role in the development of a suite of applications for our next generation of software which controls fleets of mobile robots and industrial systems. The qualified candidate will play a hands-on role helping to bring our robotics solutions to our customers. We are looking for people who thrive in a creative, collaborative, and agile development environment. They will serve as role models and provide mentorship to the team.&nbsp;What we doFleet Operations is a keystone to many core services that enable the fleet of robots to operate. We are a highly collaborative team tying together services directly interacting with robots, routing, tasking, safety, and have direct impact on the fleet productivity. We design the software architecture with quality, thoroughness, and enhancing efficiency in mind, and measure our outcomes for continuous improvement.&nbsp;What you’ll do<ul><li>Design and develop real-time, high-performance, fault tolerant software to control fleets of mobile robots&nbsp;</li><li>Analyze and evaluate existing fleet performance and lead technical design projects to increase performance along key business and customer requirements and company KPIs&nbsp;</li><li>Take ownership of new features and drive cross team design, implementation and support once deployed to site.&nbsp;</li><li>Collaborate with team and drive best practices and improve quality standards&nbsp;</li><li>Analyze and address the root cause of issues affecting product performance&nbsp;</li><li>Drive project scoping and requirement specification providing senior leadership with deep technical insight needed to create long-term technical roadmaps&nbsp;&nbsp;&nbsp;</li><li>Amplify impact through other team members by serving as a technical mentor to guide the team toward innovative solutions and increased productivity</li><li>Travel required to Distribution Center Sites several times a year, on call support one per quarter &nbsp;</li></ul>What you’ll need<ul><li>A minimum of Bachelor’s degree in a related discipline (i.e. Computer Science, Electrical Engineering, Mechanical Engineering, Mathematics, etc.)&nbsp;</li><li>Extensive experience with API design and architecture, distributed back-end systems and microservices, or containerization / virtualization&nbsp;</li><li>Minimum 10 years of professional experience developing software applications&nbsp;</li><li>You’ve been building distributed backend applications professionally for 5+ years (experience with performance-critical applications is a strong plus)&nbsp;</li><li>You have led complex engineering efforts and know what it takes to deliver while still having a healthy team.&nbsp;</li><li>5+ years of working with C# and .NET Framework&nbsp;&nbsp;</li><li>Experience with Docker, Kubernetes, Helm charts&nbsp;</li><li>Experience with NoSQL (memcache, Redis, AeroSpike)&nbsp;</li><li>Should be comfortable with asynchronous or multithread programming.&nbsp;&nbsp;</li><li>Experience with Windows and Linux development.&nbsp;&nbsp;</li><li>Experience with event-driven architectures, messaging systems, and protocols (RabbitMQ, MQTT, gRPC)&nbsp;</li><li>Experience to work on Agile development methodology&nbsp;</li><li>Excellent verbal and written communication skills to effectively represent the derived results and technical concepts to leadership team&nbsp;</li><li>Familiarity breaking apart a monolithic application with many interdependent teams&nbsp;</li><li>Travel required to Distribution Center sites several times a year&nbsp;</li></ul>Our environment<ul><li>Up to 25% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations</li><li>The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly</li></ul>#LI-JT1#LI-Hybrid Apply Now

Principal Software Engineer - Fleet Operations

<h4>Technical Support Engineer (Night Shift)</h4>Time type: full timePosted on: July 01, 2024Job requisition id: R3015What we needSymbotic is seeking a Technical Support Engineer will play a hands-on role in proper operations of&nbsp;theSymbotic system at our Clients’ sites. The qualified candidate willbe responsible for receiving, prioritizing, documenting and actively resolving end user help requests. The candidate will alsoassist in problem resolution that is involved with the operations.We have two shifts open, This Technical Support Engineer will work the Weekend Night scheduled for Friday through Sunday from 6pm until&nbsp;6am and Weekday Night scheduled for Monday – Thursday from 8pm – 6am (eastern).What we doThe Technical Support Team is part of the Technical Customer Support Organization. The team is responsible for our system stand-up and continued operation inside our clients’ sites. The teams work together to enhance the client relationship by providingtimely feedback and response to issues/concerns and finding solutions. Technical Support Teams encompass all aspects of our system from controls and electrical, to software and networking; if it’s production-impacting, Technical Support will be responsible for solving the scenarios at hand.What you’ll do<ul><li>Evaluate documented resolutions and analyze trends for ways to prevent future problems.</li><li>Field incoming help requests from end users through a variety of avenues such as: telephone, email, Skype as well as Cases via Online CRM.</li><li>Apply diagnostic utilities to aid in troubleshooting.</li><li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>Identify and learn appropriate software and hardware used and supported by the organization.</li><li>Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.</li><li>Test fixes to ensure problem has been adequately resolved.</li><li>Perform post-resolution follow-ups to help requests.</li><li>Develop help sheets and knowledge base articles for end users.</li><li>Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure.</li><li>Willing to provide on-call support coverage for customers.</li></ul><ul><li>Other duties as assigned.</li></ul>What you’ll need<ul><li>Bachelor’s degree in Controls Engineering or a directly related field.</li><li>Exceptional customer service orientation for both internal and external customers.</li><li>Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.</li><li>Experience with VMWare or other server/desktop virtualization platforms and management.</li><li>Experience with Server and Storage Array hardware and Active Directory.</li><li>Experience with TCP/IP based networks, protocols and troubleshooting.</li><li>Experience with tools such as packet sniffers, network probes, command line debug.</li><li>Experience with Window OS and Linux patching.</li><li>Good command of Linux shell and scripting.</li><li>Extensive application support experience – either in office, in field or both.</li><li>Experience using SQL with ability to create and/or modify SQL scripts.</li><li>Can demonstrate effective and disciplined troubleshooting problem solving methodologies.</li><li>Strong documentation skills.</li><li>Proven analytical and problem-solving abilities.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li></ul>Plus<ul><li>Previous controls design experience creating GUIs and HMIs using appropriate software packages.</li><li>Experience with ISC DHCP, BIND and server BIND configuration.</li><li>Motion control including tuning, programming and debugging of servos and VFDs.</li><li>Allen Bradley ControlLogix Processors.</li><li>Additional programming languages or PLC environments, such as Ladder Logic, Structured text, Function block, SFC, C.</li><li>Scripting languages and data log analysis.</li><li>Experience with Window OS and Linux patching.</li></ul>Our Environment<ul><li>Ability to travel in North America up to 60% initially, travel requirement will be reduced to 10% to 20% after initial training period.</li><li>Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.</li><li>The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis.</li></ul>#LI-JS1#LI-Remote Apply Now

Technical Support Engineer (Night Shift)

<h4>System Engineer</h4>Time type: full timePosted on: June 10, 2024Job requisition id: R3586 Job AdvertisementWhat we needSymbotic is seeking aSystem Engineerto run our system control center to ensure critical issues are communicated to the cross-functional teams to ensure best system performance. You will drive CI (continuous improvement) and troubleshooting projects by identifying root cause issues and partnering with cross-functional teams to drive execution of performance criteria of the system.&nbsp;What we doThe System Engineer is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance. What you’ll do<ul><li>Monitor health of the automated adapters, vertical lifts, and automated robotic vehicles.</li><li>Responsible for the troubleshooting of advanced system and operational issues.</li><li>Communicating technical concepts clearly and concisely to site teams and customers.</li><li>Document and report issues to engineering teams and work with them on a solution.</li><li>Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and other IT problems.</li><li>Ability to step in and effectively backfill key Symbotic on-site roles.</li><li>Partner heavily with customers and other internal and external clients. </li><li>Assist in escalation as required to support teams to solve production impacting problems.</li><li>Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution, in a context of change focused on production.</li><li>Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.</li></ul>What you’ll need<ul><li>Bachelor’s degree in electrical or software Engineering, Computer Science, Automation Engineering or related discipline; or equivalent work experience.&nbsp;</li><li>Minimum of 2 years’ experience with automated systems.</li><li>Brings experience and ability to learn; PLC (Allen Bradley, Siemens), Robot (ABB), and Software languages such as; SQL, Linux, Python.</li><li>Excellent hands-on experience with assembling, operating, and troubleshooting robotics and electro-mechanical systems.</li><li>Being able to work under pressure and in an environment of changing priorities.</li><li>A desire to learn new equipment and assist team members as needed.</li><li>A high sense of urgency.</li></ul>Our Environment&nbsp;<ul><li>Employees must have a valid driver’s license and the ability to drive and/or fly to clients and other customer locations. </li><li>The employee is responsible for owning a credit card and managing submitting their expenses for reimbursed on a bi-weekly basis to Symbotic. </li><li>The employee is frequently required to walk and reach with hands and arms. </li><li>The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl. </li><li>The employee must regularly lift and/or move up to 50 pounds. </li><li>Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.   </li><li>If the site location is in construction, or as otherwise requiredin accordance with the applicable safety requirements for the work environment, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).</li><li>There will be steep stairs to climb into the structure. </li><li>You may be required to routinely walk up and down stairs to navigate the automation structure.</li><li>You will regularly be near railings that are high off the ground. </li></ul><ul><li>Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. </li></ul>#LI-DM1#LI-Onsite Apply Now

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