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<h4>HR, Director of Talent Management (PHX)</h4>Castle Biosciences Earns a Top Workplaces USA Award for the Third Consecutive Year!You won't find a work culture and benefits package like ours every day. Come join our team and a group of colleagues who love working at Castle!Castle Biosciences Inc. is growing, and we are looking to hire a Director of Talent Management working from our Phoenix, AZ office location, with a preferred start date of February 16, 2025. We are in search of someone who strives for excellence in their work with a positive, can-do attitude! If this sounds like the right opportunity for you in the essential biotech field, consider applying today! Learn more at <a href="http://www.CastleBiosciences.com" target="_blank">www.CastleBiosciences.com</a>EXCEPTIONAL BENEFIT PACKAGEExcellent Annual Salary + Achievable Annual Bonus Potential 35% + 20 accrued PTO Days annually + 10 Paid Holidays401K with a 100% Company match of up to 6% of your allowable Contribution, and No Waiting Period3 health care plan options, with very low premium cost + Company HSA Contribution with HDHP option + Company Stock Grant Upon HireA DAY IN THE LIFE OF A Director of Talent Management, This role plays a crucial part in shaping and executing strategic initiatives that foster employee development, leadership growth, and long-term retention. As a champion of career advancement, you will partner with department leaders to design clear, actionable career pathways, driving talent growth and succession planning. By identifying high-potential employees and creating leadership opportunities, you will help strengthen the organization's future leadership bench. Additionally, you will collaborate with teams to interpret engagement results and implement meaningful changes. A significant focus of this role is the design and delivery of leadership development programs, including coaching, mentoring, and targeted training initiatives. Working closely with leadership, you will align talent strategies to address skill gaps, enhance performance, and boost employee engagement. Furthermore, you will play an integral role in the talent review cycle and the succession planning process to ensure a robust pipeline of future leaders.REQUIREMENTS<ul><li>Minimum Requirements<ul><li>10 years of experience in Human Resources, including performance management, employee engagement, learning and development and training, preferably in a large organization</li><li>Bachelor's Degree</li></ul></li><li>Preferred Requirements<ul><li>SHRM Certified Professional</li><li>Certification in external learning programs and/or in a psychometric assessment tool</li><li>Virtual development and facilitation of development content</li><li>Prior experience leading a remote team</li></ul></li></ul>*Please see the attached job description for additional roles, responsibilities, and requirements.TRAVEL REQUIREMENTS <ul><li>Willingness and ability to travel on a limited, as-needed basis.</li></ul>SCHEDULE <ul><li>Typical business hours Monday - Friday.</li></ul>READY TO JOIN OUR BIOTECH TEAM?We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that this would be the right position for you, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!ABOUT CASTLE BIOSCIENCES INC.At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes. Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.If you are interested in making a difference in the lives of patients while doing something that inspires you, Castle may be the right place for you. Castle Biosciences was ranked #188 by the Financial Times in 2023 as one of Americas' Fastest-Growing Companies.Castle Biosciences is an Equal Opportunity Employer/Veterans/Disabled.An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veterans' status and will not be discriminated against on the basis of disability.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail <a href="mailto:ReasonableAccommodationsRequest@castlebiosciences.com" target="_blank">ReasonableAccommodationsRequest@castlebiosciences.com</a>.This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.** No third-party recruiters, please Full Job Description

Castle Biosciences

HR, Director of Talent Management (PHX)

The Senior Business Analyst will join a team to lead the requirements gathering and business analysis work for an application development team building AI solutions for a federal government agency.&nbsp; They will be the primary point of contact to the customer, facilitating ideation, requirements, and working sessions to plan, design, and develop AI solutions to drive efficiencies into existing government systems and processes. The Senior BA will bring strong analytical, communication, and technical skills to bridge the gap between business stakeholders and the technical team. They will independently gather&nbsp;and document&nbsp;business requirements / user stories, create&nbsp;workflows and Visio diagrams, and facilitate&nbsp;the successful delivery of AI-driven solutions. Responsibilties include:<ul><li>Facilitate requirements workshops, stakeholder meetings, and regular status updates to ensure clarity and progress</li><li>Create and update user stories throughout the Agile development process</li><li>Identify opportunities for leveraging AI to improve business processes and operations.</li><li>Develop and maintain process workflows, diagrams, and visual representations of requirements using tools such as Microsoft Visio.</li><li>Collaborate with the technical team to design and implement AI-driven solutions, ensuring alignment with business objectives</li></ul>Projected compensation range for this position is $120K - $140K. The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.&nbsp;Required Skills <ul><li>8+ years of business analysis for IT systems</li><li>Strong working knowledge of AI tools and technology</li><li>Proven experience in a senior BA role, independently working with business users and driving IT development work&nbsp;</li><li>Experience working within Agile development teams</li><li>Experience gathering, analyzing, and documenting business requirements / user stories from stakeholders across various departments</li><li>Must be a US Citizen</li></ul> Desirable Skills <ul><li>Experience working for federal government customers</li><li>Active Fedeal Government Public Trust clearance</li><li>AI related certifications</li><li>Certified Scrum Master&nbsp;</li></ul>

Procentrix

Senior Business Analyst (AI)

Title: Coordinator of Student Life and Engagement
Employee Classification:&nbsp;Administrative/Professional
Institution:&nbsp;Northeast State Community College
Department: Student Life and Engagement
Salary: $45,710 - $50,940&nbsp;dependent on education and experience
Please use the Total Compensation Calculator found on the <a href="https://www.northeaststate.edu/faculty-and-staff/human-resources/careers.html" target="_blank">Northeast State Careers Page</a> for a breakdown of the value of the benefits offered to employees of the college.
Job Summary
The Coordinator of Student Life and Engagement is responsible for assisting with leadership and engagement through the ongoing development, promotion, and assistance of programs that promote student advocacy and success, enhance the collegiate experience outside of the classroom, and engage students with the College and community. The Coordinator of Student Life and Engagement reports to the Director of Student Life and Engagement.
Job Duties
· Assist in planning and implementing all Student Life activities and programs.
· Lead the redesign, implementation, and ongoing initiatives of the Council for Leadership, Advocacy, and Student Success (CLASS).
· Provide oversight of the Esports Program: managing staff, assist with purchasing, contract and league renewals and events.
· Support the evaluation, development, planning, and implementation of intramural athletic activities.
· Aid the Director in the oversight of initiatives and supervision of the Bear Engagement Leadership Program (BELs).
· Serve as Co-advisor for both CLASS and BELs.
· Plan and coordinate ongoing co-curricular programming and College-wide events.
· Coordinate student-related travel arrangements, adhering to College policies and procedures.
· Assist with on-ground New Student Orientation program at each campus.
· Develop and support the creation of an Online New Student Orientation for online students and those unable to attend on-ground orientation.
· Support the development and growth of student organizations, including but not limited to recruiting campus advisors for clubs and organizations, promoting awareness of campus events, and recruiting student participation in student clubs and organizations.
· Contribute to the development and publication of student life-related materials.
· Assist with annual training for student organization advisors and offer guidance and oversight throughout the year.
· Complete other assignments as directed by supervision.
Minimum Qualifications
· Bachelor’s Degree from an accredited institution · One year of experience in an educational institution working with student affairs or student leadership programs, event planning, volunteer management, athletics administration, communications, or customer service
Preferred Qualifications
· Master’s degree from an accredited institution · Three years of experience managing student governance, student activities programs, new student programs, or leadership programs · Experience organizing campus activities or large campus events for student life
Knowledge, Skills, and Abilities
· Ability to establish and maintain effective working relationships · Ability to express ideas clearly and concisely through the effective use of English · Knowledge and use of organizational and management skills · Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems · Understanding of the community college mission · Understanding of the role student engagement and activities play in student success and retention · Compassion for others 
Additional Notes
·Travel to off-campus sites may be required (Elizabethton, Gray, Kingsport)
·Serve on Institutional Standing and Ad Hoc committees as assigned
·Some evening and weekend hours required
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or <a href="mailto:HRstaffing@northeaststate.edu" target="_blank">HRstaffing@northeaststate.edu</a>. 
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.

Motlow State Community College


      Coordinator of Student Life and Engagement
    

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events. Operational Resilience program is part of the Business Continuity Management (BCM) team in Global Services Group (GSG) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.&nbsp; The team coordinates planning and preparedness for potential service disruptions and other crises.As the Director of Third Party Resilience, you will lead a team of professionals to identify and manage resiliency risk of third party vendors to ensure business continuity of services performed by third parties. KeyResponsibilities:&nbsp;<ul><li>Lead the Third Party Risk Management Resilience pillar SME function, including: </li></ul>oEnhance and implement the resilience risk assessment of third party engagements in Process Unity, to identify resilience risk from third party vendorsoPartner with Third Party Risk Management team and Third Party Relationship Managers to manage resiliency risk oSupport Third Party Risk Management team for Quality Assurance of resilience assessments and due diligence artifacts <ul><li>Manage sole provider third party risk, including:</li></ul>oIdentify sole provider third party engagements oDefine and implement resiliency risk management strategies for sole providersoEstablish sole provider risk reporting <ul><li>Define and implement resiliency risk management strategies for third parties supporting Critical Business Functions</li><li>Lead joint business continuity exercises with third parties</li><li>Support regulatory and internal audits and reviews on resilience pillar of Third Party Risk Management</li><li>Coach and lead a team of colleagues to deliver impactful results.</li><li>Lead with an external perspective – benchmark Third Party Resilience program to peer companies.</li></ul>Qualifications:Experience and Background:<ul><li>5+ years’ experience in Risk Management and/or Business Continuity </li><li>Strong understanding of American Express products, services, and organizational structure </li><li>Strong problem-solving skills; ability to see the big picture with attention given to critical details. </li><li>Demonstrated ability to successfully manage multiple priorities under pressure. </li><li>Familiarity with Third Party Lifecycle Management program is preferred. </li><li>Bachelor’s degree required; MBA or advanced degree preferred </li></ul>Leadership Skills:<ul><li>Proven people leader who can build, inspire, develop, and coach a team</li><li>Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization. </li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. </li><li>Ability to communicate key risks to colleagues, business partners, and senior leaders </li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

American Express

Director - Third Party Risk Management Resilience

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.&nbsp; &nbsp;It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.Operational Resilience program is part of the Business Continuity Management (BCM) team in Global Services Group (GSG) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.&nbsp; The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.As the Director of Operational Resilience, you will lead a team of professionals to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for crisis monitoring and reporting for potential operational disruptions and supporting crisis response for actual disruptions.&nbsp;Key Responsibilities:&nbsp;<ul><li>Lead the development and implementation of the Operational Resilience framework, including:&nbsp;<ul><li>&nbsp;Create and maintain policies, procedures, and standards&nbsp;</li><li>&nbsp;Establish and maintain the Critical Business Services (CBSs) including inter-dependency mapping to locations, people, third parties, systems and critical data elements, and defining impact tolerance levels for potential outages</li><li>&nbsp;Conduct scenario testing of the Critical Business Services in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third-Party Risk Management</li><li>&nbsp;Support Operational Resilience reporting to required committees and AXP Board&nbsp;</li></ul></li><li>Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework</li><li>Stay updated on evolving global regulatory requirements around Operational Resilience</li><li>Coach and lead a team of colleagues to deliver impactful results</li><li>Lead with an external perspective – benchmark AXP Operational Resilience program to peer companies.&nbsp;</li><li>Lead the development and maintenance of crisis monitoring dashboard and support enterprise crisis response</li></ul>Minimum Qualifications:Experience and Background:<ul><li>5+ years’ experience in Risk Management and/or Business Continuity&nbsp;</li><li>Strong understanding of American Express products, services, and organizational structure&nbsp;</li><li>Strong problem-solving skills; ability to see the big picture with attention given to critical details</li><li>Demonstrated ability to successfully manage multiple priorities under pressure</li><li>Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred</li><li>Bachelor’s degree required</li></ul>&nbsp;Leadership Skills:<ul><li>Proven people leader who can build, inspire, develop, and coach a team</li><li>Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged&nbsp;</li><li>·&nbsp; &nbsp; Ability to communicate key risks to colleagues, business partners, and senior leaders&nbsp;</li></ul>Preferred Qualifications:<ul><li>MBA or advanced degree preferred&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Director - Risk Management, Operational Resilience

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Digital &amp; Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital &amp; data capabilities and platforms.The objective of the EDDS Control Management Governance team is to establish Operational Risk and controls strategy for the EDDS Business Unit (BU), and set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. EDDS is looking for a Senior Manager of Control Management (CM) Reporting &amp; Insights, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, Control Management Reporting will:<ul><li>Support risk management practices within the business.</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU including risk appetite reporting and managing escalations.</li><li>Support sharing insights, better practices, themes, etc. across the enterprise.</li><li>Risk horizon scan and compile thematic risk reporting (levels, trends, causes) to provide actionable insights on current risk levels, emerging trends and root causes.</li><li>Advise BU with identification of risks and spotting areas where product changes or improved controls may be required.</li><li>Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring.</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication.</li><li>Manage risk and controls governance forums for EDDS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums.</li><li>Secretary for EDDS Risk Forum. Solicit and inform agenda for the forum, working with relevant teams in creating and socializing material.</li></ul>Required Qualifications: <ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function).</li><li>Understanding of critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills.</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Excellent communication and organizational skills.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Experience in at least one of the following:&nbsp;</li></ul>oTranslating operational risk strategy and appetite into execution guidelines. oReview the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds. oOversee the implementation of the operational risk governance frameworks. oCommunicating and ensuring understanding and adherence to operational risk procedures and standards.oManage the operational risk exam management processes.Strong enterprise risk management experience<ul><li>Experience in financial services industry.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.We pride ourselves on delivering a flawless service, as well as creating unique and exclusive experiences for our Platinum Card Members. Our Premium Cruise and Custom Vacation Consultants use their passion for travel to surpass Card Member expectations by designing unforgettable trips and memories for our Platinum Card Members. They are brand ambassadors who take pride in their ability to deliver personalized vacation using our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.If you have the desire to create extraordinary vacations for our valued Card Members, you are exactly who we are looking for. Delight Card Members with the unforgettable and unexpected.This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.&nbsp;As an American Express Premium Cruise and Custom Vacation Consultant, you never know what your day is going to entail. It could be a cruise, custom vacation, honeymoon, or a reunion to name a few. Here’s just some of what you will be doing each day:<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Using your exceptional consulting skills &amp; industry knowledge to design unique travel &amp; lifestyle experiences by expertly booking cruises, custom vacations, hotels, flights, and transportation arrangements anywhere in the world</li><li>Providing reassurance and creating rapport by listening to needs from the initial inquiry to the welcome home greeting</li><li>A flair for building long-lasting relationships through exceptional listening and communication</li><li>Networking with our destination and supplier partners which will enable you to provide extraordinary, perfectly implemented, experiences</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member&nbsp;</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication</li></ul><h4>Minimum Qualifications:</h4><ul><li>Minimum of 1 year of Cruise, Custom Vacations or Agency experience is required</li><li>Proficient understanding of world geography and emerging travel destinations</li><li>Resilience and composure to remain positive under pressure and in changing circumstances</li><li>Strong time management and multi-tasking skills</li><li>Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate&nbsp;</li><li>Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation&nbsp;</li><li>Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily&nbsp;</li><li>Ability to thrive in a results-driven environment, with a healthy desire to meet and exceed goals</li><li>Flexibility to work shifts, including evenings and weekends</li></ul><h4>Schedule:</h4><ul><li>Shifts available are Monday–Sunday; 12:30pm–11:00pm ET</li><li>Many shifts are eligible for a 10% shift differential / premium pay rate for hours worked at untraditional times</li></ul>Work at Home Requirements<ul><li>&nbsp;Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date</li><li>Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted)</li><li>A secure home office, located at your confirmed address of residence, free from background noise or other distractions</li><li>Work performance will not be negatively impacted by eldercare, childcare or pet care responsibilities. Home working is not a substitute for regular care providers</li></ul>Other Requirements:<ul><li>Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii)</li></ul>Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters."Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions".

Premium Cruise & Custom Vacation Consultant - Second Shift -Home-based

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Application Controls team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.US Consumer Services is looking for a Senior Manager of Application Controls to be part of a diverse team of impactful professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Senior Manager, US Consumer Services Application Controls will:<ul><li>Lead design, prioritization and implementation strategy for Application Controls for US Consumer products and processes, including our Prop Cards, CoBrand, Lending, Banking, Dining and Digital Labs</li><li>Serve as the go-to subject matter expert within US Consumer Services on application controls that promote data integrity, accuracy, and reliability of businesses processes&nbsp;</li><li>Collaborate with key stakeholders to drive improvement on Input, Processing, Output, and direct application change controls through the alignment and definition of control definitions, expectations, and roles &amp; responsibilities</li><li>Collaborate with other business units within American Express to ensure an end-to-end view of cardmember transactions is covered from an application controls perspective&nbsp;</li><li>Conduct in-depth process design and risk analyses on business functions facilitated by applications to identify data integrity issues and/or operational risks</li><li>Liaise with BU process owners and Technology application owners to design and implement controls, and provide broader input on areas of risk</li><li>Perform thematic analyses from previous application control-related issues and partner with Risk ID &amp; Assessment teams to develop risk mitigation strategies</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Advise on integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs&nbsp;</li></ul><ul><li>Develop and maintain a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise&nbsp;</li><li>Support with design and dissemination of targeted training and awareness programs to increase understanding and management of technology application controls within US Consumer Services&nbsp;</li><li>Share topical risk knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes</li><li>Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the Enterprise</li></ul><h4>Minimum Qualifications</h4><ul><li>4+ years experience leading or supporting Technology capabilities / applications that support key business processes</li><li>Strong understanding of technology platform and general architecture supporting consumer business</li><li>Experience with people management, whether directly or indirectly</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Experience within financial services industry</li><li>Solid understanding of Consumer products and benefit</li></ul><h4>Preferred Qualifications</h4><ul><li>Bachelor's Degree in Finance, Business, Engineering, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Experience leading or supporting processes heavily dependent on large Technology platforms/applications, capabilities, and/or programs&nbsp;</li><li>Serving as the go-to subject matter expert pertaining to specific operational risk types</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams </li><li>Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, US Consumer Services Control Management, Application Controls

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. This is an opportunity to join the Digital Banking Platform team within American Express. As a Product Manager, you will be part of a hard-working and fun team that develops and delivers next-generation capabilities for banking products and benefits to our customers.The Product Manager in the Enterprise Platform - Digital Banking team is responsible for the development and deployment of capabilities and features enabling regulatory compliance and for the support of audits and exams. The successful individual ensures that the Product meets the evolving needs of the enterprise policies and regulatory standards. Requires strong organizational, technical, and creative problem-solving skills. Requires strong organizational, documentation, analytical, collaborative, and problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Partners with other product managers in order to convert the regulatory roadmap into a release cycle and coordinates the efforts of engineering’s teams within a&nbsp;SAFE train to deploy the new features across markets and products.The Product Manager will report and assist the Director Product Management. The successful candidate will have a strong understanding of American Express business and operating models, platforms, products, and services, understand the key risk and regulatory areas and identify due diligence regulatory controls across the core digital banking ecosystem.&nbsp;Responsibilities:<ul><li>Define product outcomes with clear metrics and targets for the product segment, in line with the high-level product portfolio vision and strategy and company, organizational outcomes</li><li>Work with key partners and colleagues to implement a product and regulatory roadmap aligned with the platform vision</li><li>Collaborate with cross-functional teams to understand the processes, risks, controls, and regulatory domain</li><li>Adapt quickly to a fast-paced ecosystem and regulatory changes, validate action plans, identify gaps, and document results</li><li>Translate product roadmap into a product backlog of well-defined epics and features with appropriate acceptance criteria</li><li>Prioritize backlog with stakeholders, help make difficult tradeoffs, remove roadblocks, and track performance and delivery</li><li>Manage and support multiple processes in a high-pressured environment</li><li>Identify risks and challenges to deliver on timelines and move quickly with dependent teams</li><li>Communicate with stakeholders and facilitate resolution of risks, issues, and changes tied to the product backlog</li><li>Interact with stakeholders to identify needs, opportunities, and gaps, and solve problems.</li><li>Enable effective assessment of controls and ensure audit readiness</li><li>Maintain necessary documentation and records to assure efficient and consistent regulatory compliance efforts</li><li>Act as an audit coordinator and support audit/exam inquiries by collaborating with SME’s and providing materials&nbsp;</li><li>Manage PRSA Controls, Exceptions and other initiatives impacting Digital Banking Platform - Data and Reporting team</li><li>Agile mindset and transformation champion</li><li>Understand and apply new trends and market standard methodologies into product roadmap and requirements</li><li>Communicate and build consensus across multiple departments in crafting the product roadmap which delivers customer value and makes appropriate trade-offs with schedule and capacity usage</li><li>Facilitate partnership and alignment between teams including engagement, design, analytics, engineering</li></ul>Skills and Qualifications:&nbsp;<ul><li>Significant experience in Product Management with proven track record in defining winning product constructs and delivering a product roadmap</li><li>Significant experience in Project Management with proven track record to manage project plans, meeting key milestone dates, and delivering overall plan&nbsp;</li><li>Strategic, big picture thinking with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes, and systems</li><li>Financial services industry experience and an understanding of related products, services, features, economics, and key regulations</li><li>Strong experience maintaining a compliant product and effectively integrate&nbsp;compliance requirements&nbsp;into business, operational, technological, data, and financial components</li><li>Knowledge and experience in the application of regulatory practices in a digital banking environment</li><li>Understanding of evolving banking, data privacy, accounting, and financial compliance and regulatory requirements and environment</li><li>Good balance of technical knowledge and business acumen and experience working with third parties</li><li>Ability to break down a complex problem into components, and provide recommendations with transparency and integrity</li><li>An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework, and principles</li><li>Must know how to write capabilities, features, and stories with acceptance criteria</li><li>Proven ability to adjust quickly to shifting priorities and multiple demands</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>High degree of organization, individual initiative, and personal accountability</li><li>An ability to solve complex problems and a highly analytical approach</li><li>Agile certifications and/or PMP Certification a plus</li><li>BS, or equivalent degree in Business, Computer science, Information Technology related field</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Digital Product Management - Digital Banking

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Field Sales Manager sits within a geographical territory and grows the customer base through face-to-face interactions with new prospect customers with annual company revenues ranging from $10M to $300M. The ideal candidate works with senior executives to close calls and land new accounts. The Field Sales Manager understands customer needs and leverages product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products. This is a field-based role in which in-person engagement through face-to-face interactions isrequired with prospects and clients.Job ResponsibilitiesProspecting (30 – 40% of time)&nbsp;<ul><li>Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, and self-generated leads (e.g., tradeshows) to complement commercial acquisition of product sales opportunities&nbsp;</li><li>All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs</li><li>Business travel is required with the expectation of&nbsp;25-50% of time spent in-market with prospects and clients</li></ul>Pipeline management(10 – 20% of time)&nbsp;<ul><li>Effectively manage a pipeline of prospective customers provided by American Express and self-prospect within territory (Corporate and Business prospects with revenue between $10M-$300M) </li><li>Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects</li></ul>Client solution(10 – 20% of time)<ul><li>Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement </li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)</li></ul>Negotiate and close (10 – 20% of time)&nbsp;<ul><li>Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions </li><li>Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume</li></ul>Compliance(100% of time)&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and SkillsAccount management &amp; pipeline management&nbsp;<ul><li>Manages a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities </li></ul>Consultative selling<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value </li></ul>Closing&nbsp;<ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers </li></ul>Influence &amp; persuasion<ul><li>&nbsp;Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services </li></ul>Demonstrating value&nbsp;<ul><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;</li></ul>Results focus&nbsp;<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks </li></ul>Market, industry, &amp; product knowledge&nbsp;<ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation</li></ul>Attributes&nbsp;<ul><li>High learning agility&nbsp;</li><li>Intellectually curious&nbsp;</li><li>Collaborative and growth mindset&nbsp;</li><li>Personal accountability&nbsp;</li><li>Compliance focused&nbsp;</li></ul>Experience&nbsp;<ul><li>Bachelor’s degree preferred </li><li>Excellent sales experience, 5 - 7 years minimum&nbsp;</li><li>Proven experience winning new business relationships&nbsp;</li><li>Experience achieving sales quota and goals through multiple product offerings&nbsp;</li><li>Experience in a highly-regulated industry</li></ul>Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

706 Project Management / Professional Services Jobs